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georgie187
Wasn't worth the over hour wait
美国国会大厦的点评
点评：This is going to be insanely long. So buckle in or scroll.
We went to the capitol today and yesterday and missed both tour times. Yesterday, our tour was at 3:20 and we went 40 minutes early, today our tour was 9:30 and we went an hour early.
Yeah. ONE hour and we still missed our tour time. By the time we went in it was an hour and 10 minutes and the couple in front of us had been waiting for an hour and a half. Yesterday, since it was the last tour time, we couldn't go. But today, since we had an early time, we got to go on the next one. So, now you're probably asking, "why the one star if you got to go on another tour?" Well, it's because I am angry with how all of this is handled by the capitol staff, police, and the insane wait times.
Yesterday, I was told they give a ten minute grace period, so by the time we got in at 3:30 ish I thought we still had time and nope. Missed it. I wish the people working outside would tell everyone that if you are there for a reservation, you are going to miss it and there isn't another one for that day. Because I'm telling you the line behind me at that point was crazy and I know they were all there for tours as when I went back out not even 20 minutes later, they were all gone.
Moving on, of course the security process is vital to entering the capitol, and that is not what I'm mad about. Safety is very important in a place like that. I'm mad about the efficiency and attitude of everyone who works on the first floor. Also, with how the whole thing is set up. You ALL stand in one big line (we later learned there are actually two but they're both long) and wait. It doesn't matter if your tour is 9:20 or 9:30. Heck, if your tour is 9:20, a 9:30 person could be ahead of you.
Does that make sense to any of you? Wouldn't you let people stand in line by tour reservation and then also add a walk in section for people who want to go to the gift shop or something? Doesn't that sound more efficient than everyone missing their tour? I'm sure the staff in the red shirts outside and at the podium once you get in might have a better attitude if they didn't have to deal with disgruntled people who stand in line for over an hour.
Yesterday, the check-in attendant at the podium said it's a very common thing for people to miss their tours because of the line and that's just how the people in charge run it. But why? Not only that but it's as though everyone has some sort of weird power trip and a smug demeanor. Like they don't give af that you're waiting that long because this is all free, but I'd PAY to not have to deal with that mess.
Anyway, the check in attendant today who was a younger boy was also kind of rude and very unapologetic. He asked us if we missed our tour, too, and we said that this was the second tour we missed and he said with a big smile, "Awesome!"...
What? I get that's probably some sarcastic remark, but when you stand in line for over an hour in the cold, getting a response like that is so angering. Of course he can't fix the way the line works, but you can at least be apologetic. Saying "I'm sorry you missed your tours. We hate that this happened but hope you can still enjoy your tour with us," can go a LOOOONGGG way instead of the smug attitude. It kind of ruins your time because not only do you miss reservations for other things that throws your whole day off and you stand in a crazy line, but the staff also don't have it in them to even act like they care. It leaves such a bad taste in your mouth.
Also, he said that we can complain to him instead of someone else and I straight up told him "why? you don't care anyway." Rude on my part as well but I'm sick of the nonchalant attitude from the workers who act like just because this tour is free money wise, that we don't pay by standing in the crazy line, driving or lyfting (which is what we did), and banking on this not ruining our reservation times for other things (which it did) Also, this comment was after he made his "awesome" comment so to me it was warranted.
Like, it's DC. We all have other things and reservations that are missed because of the stupid way they handle the line. Not only that but the police will let in a very small number of people at a time (where you wait 10 minutes in between) and that number changes every single time. Sometimes it's 5, 10, 2, 4, and one time it was 3 and it was two couples. One of them did not want to be split, rightfully so as the next time you can go in would be 10 minutes later when they call the next group, and the worker outside told them both to go in because she doesn't care. It makes it seem like they're just making it up as they go.
When you actually get into security they're just talking and lallygagging the whole time. No one can convince me that this process should take longer than TSA. Of course TSA can have off days, but most of the time even if there is a long line it moves pretty quick. This line does not. I don't know if at this point they need to start charging so it can move quicker or what but this is sooooo unacceptable.
Now are there some staffers who are kind? Yes, a lot of them! Crazily enough, it just seems to be the ones upstairs and working outside who seem like they hate their job or love watching people miss their tour.
So, no, if you have to wait even 30 minutes, it's just not worth it. It's a 13 minute presentation then a trip to a few rooms. Not worth it for the time you spend outside.
I also want to say I think it's insane I don't see any comments complaining about this online. Everyone around me was complaining and this is something that, as I mentioned earlier, just leaves a bad taste in your mouth.
We went to the capitol today and yesterday and missed both tour times. Yesterday, our tour was at 3:20 and we went 40 minutes early, today our tour was 9:30 and we went an hour early.
Yeah. ONE hour and we still missed our tour time. By the time we went in it was an hour and 10 minutes and the couple in front of us had been waiting for an hour and a half. Yesterday, since it was the last tour time, we couldn't go. But today, since we had an early time, we got to go on the next one. So, now you're probably asking, "why the one star if you got to go on another tour?" Well, it's because I am angry with how all of this is handled by the capitol staff, police, and the insane wait times.
Yesterday, I was told they give a ten minute grace period, so by the time we got in at 3:30 ish I thought we still had time and nope. Missed it. I wish the people working outside would tell everyone that if you are there for a reservation, you are going to miss it and there isn't another one for that day. Because I'm telling you the line behind me at that point was crazy and I know they were all there for tours as when I went back out not even 20 minutes later, they were all gone.
Moving on, of course the security process is vital to entering the capitol, and that is not what I'm mad about. Safety is very important in a place like that. I'm mad about the efficiency and attitude of everyone who works on the first floor. Also, with how the whole thing is set up. You ALL stand in one big line (we later learned there are actually two but they're both long) and wait. It doesn't matter if your tour is 9:20 or 9:30. Heck, if your tour is 9:20, a 9:30 person could be ahead of you.
Does that make sense to any of you? Wouldn't you let people stand in line by tour reservation and then also add a walk in section for people who want to go to the gift shop or something? Doesn't that sound more efficient than everyone missing their tour? I'm sure the staff in the red shirts outside and at the podium once you get in might have a better attitude if they didn't have to deal with disgruntled people who stand in line for over an hour.
Yesterday, the check-in attendant at the podium said it's a very common thing for people to miss their tours because of the line and that's just how the people in charge run it. But why? Not only that but it's as though everyone has some sort of weird power trip and a smug demeanor. Like they don't give af that you're waiting that long because this is all free, but I'd PAY to not have to deal with that mess.
Anyway, the check in attendant today who was a younger boy was also kind of rude and very unapologetic. He asked us if we missed our tour, too, and we said that this was the second tour we missed and he said with a big smile, "Awesome!"...
What? I get that's probably some sarcastic remark, but when you stand in line for over an hour in the cold, getting a response like that is so angering. Of course he can't fix the way the line works, but you can at least be apologetic. Saying "I'm sorry you missed your tours. We hate that this happened but hope you can still enjoy your tour with us," can go a LOOOONGGG way instead of the smug attitude. It kind of ruins your time because not only do you miss reservations for other things that throws your whole day off and you stand in a crazy line, but the staff also don't have it in them to even act like they care. It leaves such a bad taste in your mouth.
Also, he said that we can complain to him instead of someone else and I straight up told him "why? you don't care anyway." Rude on my part as well but I'm sick of the nonchalant attitude from the workers who act like just because this tour is free money wise, that we don't pay by standing in the crazy line, driving or lyfting (which is what we did), and banking on this not ruining our reservation times for other things (which it did) Also, this comment was after he made his "awesome" comment so to me it was warranted.
Like, it's DC. We all have other things and reservations that are missed because of the stupid way they handle the line. Not only that but the police will let in a very small number of people at a time (where you wait 10 minutes in between) and that number changes every single time. Sometimes it's 5, 10, 2, 4, and one time it was 3 and it was two couples. One of them did not want to be split, rightfully so as the next time you can go in would be 10 minutes later when they call the next group, and the worker outside told them both to go in because she doesn't care. It makes it seem like they're just making it up as they go.
When you actually get into security they're just talking and lallygagging the whole time. No one can convince me that this process should take longer than TSA. Of course TSA can have off days, but most of the time even if there is a long line it moves pretty quick. This line does not. I don't know if at this point they need to start charging so it can move quicker or what but this is sooooo unacceptable.
Now are there some staffers who are kind? Yes, a lot of them! Crazily enough, it just seems to be the ones upstairs and working outside who seem like they hate their job or love watching people miss their tour.
So, no, if you have to wait even 30 minutes, it's just not worth it. It's a 13 minute presentation then a trip to a few rooms. Not worth it for the time you spend outside.
I also want to say I think it's insane I don't see any comments complaining about this online. Everyone around me was complaining and this is something that, as I mentioned earlier, just leaves a bad taste in your mouth.
翻译：这篇帖子会非常长，所以要么系好安全带，要么直接滑过去。
我们昨天和今天都去了国会大厦，结果两次都错过了参观时间。昨天我们的参观时间是下午3:20，我们提前了40分钟到的；今天我们的参观时间是上午9:30，我们提前了一个小时到的。
没错，提前了一个小时，我们还是错过了参观时间。等我们进去的时候已经过了一个小时十分钟，而我们前面那对夫妇已经等了一个半小时了。昨天因为是最后一班，我们没能参加。但是今天因为我们去得早，所以可以参加下一班。所以，你现在可能在想，“既然可以参加下一班，为什么只给一颗星呢？” 嗯，因为我对国会大厦的工作人员、警察的处理方式以及这令人抓狂的等待时间感到非常愤怒。
昨天，有人告诉我他们会给十分钟的宽限时间，所以我们大概三点半左右到的时候，我以为时间还来得及，结果还是错过了。我真希望外面的工作人员能告诉大家，如果你是预约的，就肯定会错过，而且当天没有其他名额了。因为我告诉你，当时我身后的队伍简直长得吓人，我知道他们都是来参加参观的，因为不到二十分钟我再出去的时候，他们就都走了。
当然，安检是进入国会大厦的必要环节，这并不是我生气的原因。在国会大厦这种地方，安全当然非常重要。我生气的是一楼所有工作人员的效率和态度。还有，整个流程的安排也让人难以接受。所有人都要排成一条长队（我们后来才知道其实有两条，但都很长），然后一直等着。不管你的参观时间是九点二十还是九点半，都一样。哎，如果你的参观团是9:20，9:30的人可能都排在你前面了。
你们觉得这合理吗？难道不应该允许人们按参观团预约排队，然后再增设一个无需预约的区域，方便那些想去礼品店之类的游客吗？这样难道不比让所有人都错过参观团更有效率吗？我敢肯定，如果那些穿着红衬衫的工作人员不用面对排队一个多小时的怨气冲冲的游客，他们的态度肯定会好很多。
昨天，在售票处登记的工作人员说，因为排队而错过参观团的情况很常见，负责人就是这么安排的。但这是为什么呢？不仅如此，感觉每个人都摆出一副高高在上、自以为是的样子。感觉他们根本不在乎你等了这么久，反正都是免费的，但我宁愿付费也不想经历这种混乱。
话说回来，今天接待我们的是个年轻小伙子，态度也很差，一点歉意都没有。他问我们是不是也错过了行程，我们说这是我们第二次错过行程了，他居然还咧嘴一笑，说“太棒了！”……
什么？我知道他可能是在讽刺，但是你在寒风中排了一个多小时的队，听到这种回应真的让人很生气。当然，他没办法改变排队的流程，但至少应该道歉吧。与其摆出一副自以为是的样子，不如说句“很抱歉你们错过了行程。我们很遗憾发生这样的事，但希望你们还能享受接下来的行程”，这样会好得多。这简直毁了我的时间，不仅因为会错过其他预约，打乱我一整天的计划，还要排长队，而且工作人员连装装样子都不屑一顾。真是让人非常不爽。
还有，他说我们可以直接跟他投诉，不用找其他人，我直接回了他一句“为什么？反正你也不在乎。” 我这么说可能有点不礼貌，但我受够了这些工作人员的冷漠态度。他们好像觉得，虽然这个旅行团是免费的，但我们排长队、开车或打车（我们就是这么做的）去旅行，以及指望这不会影响我们其他预约（结果还是影响了）都是白费力气。而且，我说这话是在他夸我“棒极了”之后，所以我觉得我这么说也情有可原。
拜托，这里是华盛顿特区。我们都有其他安排和预约，却因为他们这种愚蠢的排队方式而错过。不仅如此，警察每次只放行极少数人（每人之间要等10分钟），而且每次人数都不一样。有时是5个，有时是10个，有时是2个，有时是4个，还有一次是3个人，而且是两对情侣。其中一对情侣不想分开，这完全可以理解，因为下次可以进去要等10分钟，等他们叫下一组人进去。外面的工作人员却让他们俩都进去，说她不在乎。这让人感觉他们完全是随心所欲。
到了安检那里，工作人员却一直在聊天磨蹭。没人能说服我，这流程应该比TSA（美国运输安全管理局）的安检时间还长。当然，TSA偶尔也会有不给力的时候，但大多数时候，即使队伍很长，移动速度也很快。而这条队伍却慢得要命。我不知道他们是不是应该开始收费才能加快参观速度，但这真的太让人无法接受了。
难道就没有友善的工作人员吗？当然有，而且很多！奇怪的是，似乎只有楼上和外面的工作人员才会显得很讨厌自己的工作，或者乐于看到游客错过参观。
所以，即使要等30分钟，也完全不值得。参观内容就是13分钟的讲解，然后去几个房间转转。花在外面的时间根本不值。
我还想说，我觉得很奇怪，网上居然没人抱怨这件事。我周围的人都在抱怨，而且正如我之前提到的，这种体验真的让人很不舒服。
我们昨天和今天都去了国会大厦，结果两次都错过了参观时间。昨天我们的参观时间是下午3:20，我们提前了40分钟到的；今天我们的参观时间是上午9:30，我们提前了一个小时到的。
没错，提前了一个小时，我们还是错过了参观时间。等我们进去的时候已经过了一个小时十分钟，而我们前面那对夫妇已经等了一个半小时了。昨天因为是最后一班，我们没能参加。但是今天因为我们去得早，所以可以参加下一班。所以，你现在可能在想，“既然可以参加下一班，为什么只给一颗星呢？” 嗯，因为我对国会大厦的工作人员、警察的处理方式以及这令人抓狂的等待时间感到非常愤怒。
昨天，有人告诉我他们会给十分钟的宽限时间，所以我们大概三点半左右到的时候，我以为时间还来得及，结果还是错过了。我真希望外面的工作人员能告诉大家，如果你是预约的，就肯定会错过，而且当天没有其他名额了。因为我告诉你，当时我身后的队伍简直长得吓人，我知道他们都是来参加参观的，因为不到二十分钟我再出去的时候，他们就都走了。
当然，安检是进入国会大厦的必要环节，这并不是我生气的原因。在国会大厦这种地方，安全当然非常重要。我生气的是一楼所有工作人员的效率和态度。还有，整个流程的安排也让人难以接受。所有人都要排成一条长队（我们后来才知道其实有两条，但都很长），然后一直等着。不管你的参观时间是九点二十还是九点半，都一样。哎，如果你的参观团是9:20，9:30的人可能都排在你前面了。
你们觉得这合理吗？难道不应该允许人们按参观团预约排队，然后再增设一个无需预约的区域，方便那些想去礼品店之类的游客吗？这样难道不比让所有人都错过参观团更有效率吗？我敢肯定，如果那些穿着红衬衫的工作人员不用面对排队一个多小时的怨气冲冲的游客，他们的态度肯定会好很多。
昨天，在售票处登记的工作人员说，因为排队而错过参观团的情况很常见，负责人就是这么安排的。但这是为什么呢？不仅如此，感觉每个人都摆出一副高高在上、自以为是的样子。感觉他们根本不在乎你等了这么久，反正都是免费的，但我宁愿付费也不想经历这种混乱。
话说回来，今天接待我们的是个年轻小伙子，态度也很差，一点歉意都没有。他问我们是不是也错过了行程，我们说这是我们第二次错过行程了，他居然还咧嘴一笑，说“太棒了！”……
什么？我知道他可能是在讽刺，但是你在寒风中排了一个多小时的队，听到这种回应真的让人很生气。当然，他没办法改变排队的流程，但至少应该道歉吧。与其摆出一副自以为是的样子，不如说句“很抱歉你们错过了行程。我们很遗憾发生这样的事，但希望你们还能享受接下来的行程”，这样会好得多。这简直毁了我的时间，不仅因为会错过其他预约，打乱我一整天的计划，还要排长队，而且工作人员连装装样子都不屑一顾。真是让人非常不爽。
还有，他说我们可以直接跟他投诉，不用找其他人，我直接回了他一句“为什么？反正你也不在乎。” 我这么说可能有点不礼貌，但我受够了这些工作人员的冷漠态度。他们好像觉得，虽然这个旅行团是免费的，但我们排长队、开车或打车（我们就是这么做的）去旅行，以及指望这不会影响我们其他预约（结果还是影响了）都是白费力气。而且，我说这话是在他夸我“棒极了”之后，所以我觉得我这么说也情有可原。
拜托，这里是华盛顿特区。我们都有其他安排和预约，却因为他们这种愚蠢的排队方式而错过。不仅如此，警察每次只放行极少数人（每人之间要等10分钟），而且每次人数都不一样。有时是5个，有时是10个，有时是2个，有时是4个，还有一次是3个人，而且是两对情侣。其中一对情侣不想分开，这完全可以理解，因为下次可以进去要等10分钟，等他们叫下一组人进去。外面的工作人员却让他们俩都进去，说她不在乎。这让人感觉他们完全是随心所欲。
到了安检那里，工作人员却一直在聊天磨蹭。没人能说服我，这流程应该比TSA（美国运输安全管理局）的安检时间还长。当然，TSA偶尔也会有不给力的时候，但大多数时候，即使队伍很长，移动速度也很快。而这条队伍却慢得要命。我不知道他们是不是应该开始收费才能加快参观速度，但这真的太让人无法接受了。
难道就没有友善的工作人员吗？当然有，而且很多！奇怪的是，似乎只有楼上和外面的工作人员才会显得很讨厌自己的工作，或者乐于看到游客错过参观。
所以，即使要等30分钟，也完全不值得。参观内容就是13分钟的讲解，然后去几个房间转转。花在外面的时间根本不值。
我还想说，我觉得很奇怪，网上居然没人抱怨这件事。我周围的人都在抱怨，而且正如我之前提到的，这种体验真的让人很不舒服。
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