点评:The first time I went here, I thought, cool! Servers to bring patrons food and no long lines to stand in. Well, that was the only time it happened. I went again a few weeks ago, and the server acted like I wasn't even sitting in the row she was attending. She took orders for other people and just left. I had to get a runner's attention to get some popcorn. Now, this last time was even worse. The silly QR code for ordering wasn't working, so I went to the lobby. The lady explained what to do, and I told her I did that. She said a server should be around. Guess what? They never came. Again, I had to get a server's attention about 10 minutes after the movie started to take my order, and he said I had to go to the bar to place it. WHAT? He didn't even bother to take my order or alert someone else to do so. That was the last time I'd be at this high-end, low-customer-service rip-off joint.
翻译:我第一次来这家店的时候,觉得挺棒的!服务员会主动送餐,不用排长队。结果,也就只有那一次这么好。几周前我又去了一次,那个服务员好像根本没注意到我似的。她给别人点完餐就走了。我得自己叫服务员去拿爆米花。这次更糟糕。那个傻乎乎的二维码点餐居然用不了,所以我去了大厅。那里的女士解释了怎么操作,我也告诉她我已经照做了。她说应该会有服务员过来。你猜怎么着?他们根本没来。电影开始大约十分钟后,我又得叫一个服务员过来点餐,结果他居然说我得去吧台点餐。什么?他根本就没给我点餐,也没通知其他人。我以后再也不会来这家高档但服务差劲的黑店了。