点评:DISASTER! If you are looking for a relaxing spa day with your girlfriends this is NOT IT!!!! Over a month in advance I booked 4, 1 hour massages. As soon as we got in the car to head to the spa we received a call that one of the staff was sick. It was unfortunate, but we decided to split one massage in two, so that all four of us could still get services. Upon arrival we are told that somehow, our four HOURS of services could now only be THREE 25 MINUTES MASSAGES! This left one of our group with NOTHING. I could understand needing to switch all of the services to 25 minutes possibly, but this was beyond unacceptable. There were two massage therapists working. We were spending 900 euro. Even if the one therapist was not there, how do you explain the 2 hours we reserved with the other therapist not being available to us??? It was supposed to be a relaxing start to our family holiday, and it was chaos. No staff gives you a tour or any guidance, and it’s a confusing layout. They clearly prioritize a high influx of the day access to the amenities over services. They had extremely overbooked the day passes, it was mobbed. It was hard to change, walk through the hallways, hang up your robe, enjoy anything at all. One of us who could not get her massage should at the very least had her day access complimentary, but no! I have been to many QC terme’s in other areas globally, and I have never been disappointed. This one is in desperate need of proper staff, and serious customer service training. Do not waste your time or money!
翻译:简直是灾难!如果你想和闺蜜们享受轻松的SPA时光,千万别来这家!我提前一个多月预订了4次1小时的按摩。我们刚坐进车准备去SPA,就接到电话说一位工作人员生病了。虽然很遗憾,但我们还是决定把其中一次按摩分成两次,这样我们四个人都能享受到服务。结果到了之后,他们却告诉我们,我们预订的4个小时服务现在只能变成3次25分钟的按摩!这意味着我们当中有人什么都没享受到。我可以理解他们可能需要把所有服务都改成25分钟,但这简直太离谱了。当时有两个按摩师在工作。我们一共花了900欧元。就算其中一个按摩师不在,你们怎么解释我们预订的另外两个小时按摩却没空给我们服务?!本来这应该是我们家庭度假的一个轻松开端,结果却变成了一场混乱。没有工作人员带你参观或提供任何指导,布局也令人困惑。他们显然更注重提高日票的客流量,而不是服务质量。日票严重超额预订,人山人海。换衣服、在走廊里走动、挂浴袍都十分困难,根本无法享受任何服务。我们当中有一位没能享受到按摩,至少应该免费获得日票,但他们并没有!我去过世界各地很多QC温泉浴场,从未失望过。这家浴场急需合格的员工和专业的客户服务培训。千万不要浪费时间和金钱!