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Urban Air Trampoline and Adventure Park的点评
点评：January 2026: Submitted two separate cancellation requests via the online "Contact Us" form for the North Fayette location. Received only automated emails promising follow-up, but no one ever reached out.
Spring 2026: Visited the North Fayette location in person after the initial 6-month contract ended (membership began September 2025). Staff explicitly stated the membership would automatically cancel. It did not, and billing continued.
May 2026: Called the location and spoke with Assistant Manager Ella. She claimed the local venue cannot cancel memberships and instructed me to use the same broken online form again. When questioned about a refund for the unauthorized charges outside the original agreement, the assistant manager essentially said "good luck." Furthermore, management claimed they did not have a phone number for their own corporate office, telling me to "Google it" while warning that reaching corporate was "not promising."
Charging customers outside of a signed membership agreement and refusing to provide a clear cancellation method is completely unacceptable. Avoid this establishment unless you want your bank account held hostage by a business that refuses to stop billing you.
Spring 2026: Visited the North Fayette location in person after the initial 6-month contract ended (membership began September 2025). Staff explicitly stated the membership would automatically cancel. It did not, and billing continued.
May 2026: Called the location and spoke with Assistant Manager Ella. She claimed the local venue cannot cancel memberships and instructed me to use the same broken online form again. When questioned about a refund for the unauthorized charges outside the original agreement, the assistant manager essentially said "good luck." Furthermore, management claimed they did not have a phone number for their own corporate office, telling me to "Google it" while warning that reaching corporate was "not promising."
Charging customers outside of a signed membership agreement and refusing to provide a clear cancellation method is completely unacceptable. Avoid this establishment unless you want your bank account held hostage by a business that refuses to stop billing you.
翻译：2026年1月：通过北费耶特分店的在线“联系我们”表格提交了两份不同的取消会员资格申请。只收到了承诺后续跟进的自动回复邮件，但始终无人联系。
2026年春季：在最初的6个月合同到期后（会员资格于2025年9月生效），我亲自前往北费耶特分店。工作人员明确表示会员资格将自动取消。然而，会员资格并未取消，账单仍在继续。
2026年5月：致电分店并与助理经理艾拉通话。她声称当地分店无法取消会员资格，并指示我再次使用之前那个失效的在线表格。当我询问关于未经授权的、超出原协议范围的费用退款事宜时，这位助理经理基本上是说“祝你好运”。此外，管理层声称他们没有公司总部的电话号码，让我“自己上网搜索”，并警告说联系公司总部“希望渺茫”。
在未签署会员协议的情况下向顾客收费，并且拒绝提供明确的取消方式，这是完全不可接受的。除非你想让你的银行账户被一家拒绝停止向你收费的商家扣押，否则请避开这家店。
2026年春季：在最初的6个月合同到期后（会员资格于2025年9月生效），我亲自前往北费耶特分店。工作人员明确表示会员资格将自动取消。然而，会员资格并未取消，账单仍在继续。
2026年5月：致电分店并与助理经理艾拉通话。她声称当地分店无法取消会员资格，并指示我再次使用之前那个失效的在线表格。当我询问关于未经授权的、超出原协议范围的费用退款事宜时，这位助理经理基本上是说“祝你好运”。此外，管理层声称他们没有公司总部的电话号码，让我“自己上网搜索”，并警告说联系公司总部“希望渺茫”。
在未签署会员协议的情况下向顾客收费，并且拒绝提供明确的取消方式，这是完全不可接受的。除非你想让你的银行账户被一家拒绝停止向你收费的商家扣押，否则请避开这家店。
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