点评:Mixed experience
We rented a buggy from this company after it was recommended by the hotel we were staying at. Unfortunately, our experience was not as positive as expected.
The buggy was delivered with only half a tank of fuel. It also appeared to be in poor mechanical condition. The drive was very jerky, which made it feel unsafe, particularly in city traffic. On the open road, whenever I lifted off the accelerator at around 50 km/h, it produced a very loud noise that did not seem normal.
Because I was not informed about the size of the fuel tank, I ended up filling it completely before returning it. I brought the buggy back with a full tank, even though it had been delivered only half full.
When I returned the vehicle, I explained to the owner that I was unhappy with its technical condition and that I did not feel it was worth the €200 rental price plus approximately €50 in fuel. He was not willing to offer any compensation or discount. He simply said it was good that the tank was full for the next customers.
Overall, this was a disappointing customer experience. I expected a vehicle in safe, well-maintained condition and a more constructive response when raising legitimate concerns. Based on my experience, I would not recommend this rental company.
翻译:体验参差不齐
我们入住的酒店推荐了这家公司,于是我们便从他们那里租了一辆房车。遗憾的是,我们的体验并未如预期般良好。
房车送来时油箱里只有半箱油。它的机械状况似乎也不太理想。行驶过程中车子颠簸严重,让人感觉不太安全,尤其是在城市交通中。在公路上行驶时,每当我在时速约50公里时松开油门,车子就会发出极大的噪音,这显然不合常理。由于无人告知我油箱的容量,我在归还车辆前把它加满了。尽管车辆送来的时候油箱只装了一半,但我还是把油箱加满了才还回去。
还车时,我向车主说明自己对车辆的技术状况不满意,而且觉得200欧元的租金加上约50欧元的油费实在不值。但他不愿提供任何补偿或折扣。他只是说,油箱里还有油,这对接下来的租车客户来说挺好的。
总体而言,这次租车体验令人失望。我原本期望能租到一辆状况良好且保养得当的车辆,也希望自己在提出合理顾虑时能得到更积极的回应。基于这次经历,我不会推荐这家租车公司。