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Serious Concerns With Parking & Security Process
布什花园的点评
点评：I recently purchased a Platinum membership and visited Busch Gardens Williamsburg for the first time in early August, with my family and family friends. Unfortunately, our first impression of the park was extremely disappointing, and I believe management should take a serious look at what occurred that morning.
We arrived early with the intention of being in the park at opening. Instead, we did not enter the park until approximately 11:45 a.m., nearly two hours later.
The first bottleneck was parking. Despite having VIP parking, we waited nearly 20 minutes simply to reach the booth and scan our barcode. Having one employee move between multiple lanes of vehicles is an inefficient process that creates an entirely unnecessary backup. Once through the booth, parking itself was fine.
The security process was significantly worse. Guests from both VIP and general parking were funneled into a single security line that extended into the general parking lot. We waited more than 40 minutes in a slow moving line with families and children becoming increasingly hot and frustrated.
We were told that a new security process was being tested. If this was indeed a pilot, I strongly encourage management to review the results from that week. From a guest experience perspective, the process was a clear failure. When we finally reached security, there was only one person checking bags despite the size of the crowd. Guests with bags were also required to remove nearly every item for inspection, creating additional delays.
This was a mid week morning, not a peak weekend or holiday, and yet a large group of paying guests lost nearly two hours before even reaching the park entrance.
As a new Platinum Member, this was particularly concerning. I made an investment in Busch Gardens expecting a premium experience and looking forward to bringing my family back throughout the year. Instead, our very first experience began with confusion, excessive lines, heat, frustration, and inefficient processes.
I hope Busch Gardens Williamsburg will review the parking and security procedures recently piloted, including staffing levels.
Busch Gardens has an incredible park, but even the best attractions cannot overcome an entrance experience that makes guests feel frustrated before they have even walked through the gates.
We arrived early with the intention of being in the park at opening. Instead, we did not enter the park until approximately 11:45 a.m., nearly two hours later.
The first bottleneck was parking. Despite having VIP parking, we waited nearly 20 minutes simply to reach the booth and scan our barcode. Having one employee move between multiple lanes of vehicles is an inefficient process that creates an entirely unnecessary backup. Once through the booth, parking itself was fine.
The security process was significantly worse. Guests from both VIP and general parking were funneled into a single security line that extended into the general parking lot. We waited more than 40 minutes in a slow moving line with families and children becoming increasingly hot and frustrated.
We were told that a new security process was being tested. If this was indeed a pilot, I strongly encourage management to review the results from that week. From a guest experience perspective, the process was a clear failure. When we finally reached security, there was only one person checking bags despite the size of the crowd. Guests with bags were also required to remove nearly every item for inspection, creating additional delays.
This was a mid week morning, not a peak weekend or holiday, and yet a large group of paying guests lost nearly two hours before even reaching the park entrance.
As a new Platinum Member, this was particularly concerning. I made an investment in Busch Gardens expecting a premium experience and looking forward to bringing my family back throughout the year. Instead, our very first experience began with confusion, excessive lines, heat, frustration, and inefficient processes.
I hope Busch Gardens Williamsburg will review the parking and security procedures recently piloted, including staffing levels.
Busch Gardens has an incredible park, but even the best attractions cannot overcome an entrance experience that makes guests feel frustrated before they have even walked through the gates.
翻译：我最近购买了白金会员资格，8月初便和家人及亲友一同首次造访了布希花园威廉斯堡园区。遗憾的是，我们对公园的第一印象极其糟糕，我认为管理层应当认真审视那天上午所发生的情况。
我们早早地就到了，本打算在公园开门时即进入。然而，直到上午11点45分左右我们才得以入园，比预期晚了近两个小时。第一个瓶颈就是停车。尽管有VIP专用停车场，我们还是等了近20分钟才得以到达检查站并扫描条形码。仅安排一名工作人员负责多个车道上的车辆检查，这种做法效率极低，还造成了完全不必要的拥堵。通过检查站后，停车本身倒没什么问题。
安检流程则更糟糕。无论是使用VIP停车场还是普通停车场的宾客，都被集中到同一条安检队伍中，而这条队伍一直排到了普通停车场里。我们在缓慢前进的队伍中等待了40多分钟，周围的家庭和孩子们都热得不行，情绪也愈发烦躁。
我们被告知，当时正在测试一种新的安检流程。如果这确实是一次试点，我强烈建议管理层仔细评估那一周的测试结果。从顾客体验的角度来看，这一流程显然是失败的。当我们终于轮到接受安检时，尽管排队的人很多，但只有一个人在检查行李。携带行李的游客还被要求将所有物品逐一取出接受检查，这又导致了额外的延误。
当时是周中的早晨，并非周末或节假日高峰期，但大批付费入园的游客在抵达公园入口前就浪费了近两个小时。
作为新晋白金会员，这种情况尤其让我担忧。我花钱成为布希花园的会员，就是期望能享受到高品质的体验，也盼着能全年带家人来游玩。然而，事实却并非如此。我们的初次体验充满了混乱、过多的排队环节、酷热难耐的环境、种种挫折感以及低效的流程。
我希望威廉斯堡布希花园能够重新评估近期试行的停车及安保措施，包括人员配置情况。
布希花园拥有极其出色的园区环境，但即便是最棒的游乐项目，也无法弥补这种让游客尚未入园便心生挫败感的入园体验。
我们早早地就到了，本打算在公园开门时即进入。然而，直到上午11点45分左右我们才得以入园，比预期晚了近两个小时。第一个瓶颈就是停车。尽管有VIP专用停车场，我们还是等了近20分钟才得以到达检查站并扫描条形码。仅安排一名工作人员负责多个车道上的车辆检查，这种做法效率极低，还造成了完全不必要的拥堵。通过检查站后，停车本身倒没什么问题。
安检流程则更糟糕。无论是使用VIP停车场还是普通停车场的宾客，都被集中到同一条安检队伍中，而这条队伍一直排到了普通停车场里。我们在缓慢前进的队伍中等待了40多分钟，周围的家庭和孩子们都热得不行，情绪也愈发烦躁。
我们被告知，当时正在测试一种新的安检流程。如果这确实是一次试点，我强烈建议管理层仔细评估那一周的测试结果。从顾客体验的角度来看，这一流程显然是失败的。当我们终于轮到接受安检时，尽管排队的人很多，但只有一个人在检查行李。携带行李的游客还被要求将所有物品逐一取出接受检查，这又导致了额外的延误。
当时是周中的早晨，并非周末或节假日高峰期，但大批付费入园的游客在抵达公园入口前就浪费了近两个小时。
作为新晋白金会员，这种情况尤其让我担忧。我花钱成为布希花园的会员，就是期望能享受到高品质的体验，也盼着能全年带家人来游玩。然而，事实却并非如此。我们的初次体验充满了混乱、过多的排队环节、酷热难耐的环境、种种挫折感以及低效的流程。
我希望威廉斯堡布希花园能够重新评估近期试行的停车及安保措施，包括人员配置情况。
布希花园拥有极其出色的园区环境，但即便是最棒的游乐项目，也无法弥补这种让游客尚未入园便心生挫败感的入园体验。
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