Fraudulent practices - Boundless Adventures (Berlin) - Boundless Adventures - 174条旅客点评与比价

Larissa L

Fraudulent practices

Boundless Adventures的点评

2026年09月19日发布于: 海外

点评：Fraudulent behavior - BEWARE - I called the Kenosha location at 4pm yesterday to confirm the Kenosha location was open; I was told by the person who answered the phone that they were open. I then purchased tickets on Boundless's website (from my phone) for me and three kids. I then drove 1.5 hours to Kenosha from Chicago, only to find upon arrival that the Kenosha location was closed. I double-checked the fine print on the email reservation I received and saw that, somehow due to a glitch with Boundless's website (and despite being told by someone at Boundless's Kenosha number that Kenosha was open), the tickets were for their Purchase, NY location. I then immediately called the number for the Purchase NY location to resolve Boundless's error and found out it was closed as well (despite selling me a ticket for that same evening)! I then emailed Boundless and requested a refund due to the glitch on Boundless's website and the false and misleading information provided by the Boundless employee when I called prior to purchasing the tickets, and was refused a refund by the company's owner, Lorrie Funtlyder (she insisted I take a credit).

This is shameful behavior on the part of a business owner - when there is an issue with your website and your own employee provides false information to a potential customer, it is squarely your fault and you provide a refund.

翻译：欺诈行为——务必小心！昨天下午4点，我打电话给基诺沙的门店以确认其是否营业。接电话的人告诉我，门店是开着的。随后我在Boundless的网站上（用手机）为自己和三个孩子购买了门票。接着我从芝加哥驱车1.5小时前往基诺沙，结果到达后才发现该门店竟然关门了。我仔细查看了收到的预订确认邮件中的细则，发现上面写着……不知为何，由于Boundless网站出现了故障（尽管Boundless在基诺沙的客服人员告诉我基诺沙的门店正常营业），我买到的门票却是为其纽约普切斯分店准备的。我随即拨打了普切斯分店的电话试图纠正Boundless的错误，结果却发现该店也关门了（可他们明明还卖给了我当晚的入场券）！随后我给Boundless发送邮件，要求其退款。原因是Boundless的网站存在故障，而且在我购票前打电话咨询时，该公司的员工提供了虚假且具有误导性的信息。然而，公司老板洛丽·芬特莱德拒绝了我的退款请求（她坚持让我接受积分抵用券作为补偿）。

作为企业主，这种行为实在可耻——当自己的网站出现问题，且员工还向潜在客户提供虚假信息时。这完全是你的错，你必须退款。

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