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Sunshine0909311****
Definitely not a premium experience
Kohler Waters Spa的点评
点评：The actual treatment was excellent, good massage and nice extras however clearly in an effort to pack more people in and cut costs it’s no longer a premium experience.
Long queues at Spa reception, not enough staff. Hotel guest after guest asking to use the spa and being turned away. Only one person walking slowly taking people to changing rooms.
Being told slippers are one size, they’re not, I had a man’s pair, having to go opening doors and shouting hello to find someone to take payment so I could leave.
Being told by reception that it’s busy because it’s a Saturday, you pay a premium for a Saturday I’d assume this should cover the chaos. Spoke to a couple of people on itison offers. That’s not premium spa. Feels like they’ve used a spreadsheet to maximise all the time they can with no thought as how it actually happens.
Will I go back…. There’s a lot better for the same price or cheaper who are much more efficient and gracious in their treatment of you.
Long queues at Spa reception, not enough staff. Hotel guest after guest asking to use the spa and being turned away. Only one person walking slowly taking people to changing rooms.
Being told slippers are one size, they’re not, I had a man’s pair, having to go opening doors and shouting hello to find someone to take payment so I could leave.
Being told by reception that it’s busy because it’s a Saturday, you pay a premium for a Saturday I’d assume this should cover the chaos. Spoke to a couple of people on itison offers. That’s not premium spa. Feels like they’ve used a spreadsheet to maximise all the time they can with no thought as how it actually happens.
Will I go back…. There’s a lot better for the same price or cheaper who are much more efficient and gracious in their treatment of you.
翻译：实际的护理体验很棒，按摩手法很好，还有一些不错的附加服务。然而，为了尽可能多地接待客人、降低成本，这家水疗中心显然已经失去了高端体验的本质。
水疗中心前台排起了长队，工作人员严重不足。很多酒店客人要求使用水疗中心，却都被拒之门外。只有一个工作人员慢吞吞地引导客人前往更衣室。
他们告诉我拖鞋是均码的，但实际上并非如此。我拿的是男士拖鞋，不得不自己去开门、大声打招呼，才找到人收款离开。
前台告诉我，因为是周六所以人多。周六的价格已经很高了，我以为这应该足以弥补混乱的局面。我和几个通过itison预订的人聊过。这根本不是什么高端水疗中心。感觉他们只是用电子表格尽可能地提高效率，完全没有考虑实际情况。
我会再去吗？……同等价格甚至更低的价格，有很多更好的选择，而且服务效率更高，态度也更热情周到。
水疗中心前台排起了长队，工作人员严重不足。很多酒店客人要求使用水疗中心，却都被拒之门外。只有一个工作人员慢吞吞地引导客人前往更衣室。
他们告诉我拖鞋是均码的，但实际上并非如此。我拿的是男士拖鞋，不得不自己去开门、大声打招呼，才找到人收款离开。
前台告诉我，因为是周六所以人多。周六的价格已经很高了，我以为这应该足以弥补混乱的局面。我和几个通过itison预订的人聊过。这根本不是什么高端水疗中心。感觉他们只是用电子表格尽可能地提高效率，完全没有考虑实际情况。
我会再去吗？……同等价格甚至更低的价格，有很多更好的选择，而且服务效率更高，态度也更热情周到。
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