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Compass2312257****
Not a magical customer experience
黄金列车的点评
点评：Our family of 5 rode the Goldenpass MOB from Montbovon to Montreaux on May 24. We paid for first class as part of a tour group doing the chocolate cheese train experience. There were locals and single seats in our assigned car so families could not sit together and the conductor got aggravated when some families tried to move to the second (empty) first class car because he wanted to fill every seat in tall the single seats along one side. In addition the air conditioning in late afternoon was very poor. Despite it being Switzerland in late May the high temperature was above 80 Fahrenheit and several older couples and younger people with disabilities could not sit in the full sun of the panoramic windows which made only some seats possible-seats with very restricted views because fewer sunny windows! We wanted to ride the Belle Epoque train instead and maybe that would have been a better experience if tickets had been available months ago. Gorgeous views if you got a lucky seat, could take the heat and didn’t mind having no one to share them with. Not what we expected for the price paid.
翻译：我们一家五口于5月24日乘坐Goldenpass MOB列车从蒙博翁前往蒙特勒。我们参加的是巧克力奶酪列车之旅的旅行团，购买的是头等舱车厢。我们被分配的车厢里既有当地人也有单人座位，所以一家人无法坐在一起。一些家庭试图换到第二个（空着的）头等舱车厢，列车员对此很不耐烦，因为他想把车厢一侧的单人座位全部坐满。此外，下午晚些时候的空调效果很差。尽管是五月下旬的瑞士，气温仍然超过华氏80度（约摄氏27度），一些老年夫妇和行动不便的年轻人无法坐在阳光直射的全景车窗旁，导致只有少数几个座位视野受限，因为能晒到太阳的窗户很少！我们原本想乘坐美好年代列车，如果几个月前就能买到票，或许体验会更好。如果你运气好，抢到座位，不怕热，也不介意独享美景，那绝对会是一次绝佳的体验。但就我们支付的价格而言，这次的体验实在令人失望。
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