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Nicole W
No AC as advertised, and a humiliating confrontation over quiet guests
Beeldentuin De Zanderij的点评
点评：My friend booked a room here for a 4-day training nearby. On arrival, her phone had stopped working (unrelated charger issue) and she had no laptop cable. When she asked the owner if she had a spare cable, she was met with a dismissive attitude and no help. When she asked for directions to somewhere to get food (as she couldn't order because her phone wasn't working), she was directed to a place roughly 30 minutes away on foot through wooded terrain — this was late in the day and she is a solo woman in her 50s.
I drove an hour to bring her food and help sort out her phone/laptop situation. My friend opened the gate herself so I could park inside, the owner was nowhere in sight at the time. We sat quietly on the terrace, ate and talked. Nothing loud or disruptive.
Later, the owner approached us visibly angry, saying (in Dutch) that this "couldn't be the intention" — that guests shouldn't have visitors without asking permission first, and that we'd used her glasses (we'd only asked for water). My friend calmly apologized for the misunderstanding, explaining she didn't know visitors weren't allowed. The owner said she had no use for the apology, continued venting for several minutes about hotel policies in general, said she was "beyond pissed," and walked off.
My friend had lost her appetite and no longer felt comfortable staying.
We were both genuinely humiliated and horrified by how this was handled. I have never been treated like this in my life. My friend also has a medical condition that makes this level of stress and confrontation particularly harmful for her, which made the situation even worse.
The room was also advertised with AC, which was not present.
My friend left the property that night rather than stay through the remaining booked days, as she no longer felt safe or welcome. Whatever the property's visitor policy may be, it wasn't communicated at booking or check-in, and the way it was raised, after the fact, aggressively, in front of a guest who'd had a difficult day already, was not okay.
I drove an hour to bring her food and help sort out her phone/laptop situation. My friend opened the gate herself so I could park inside, the owner was nowhere in sight at the time. We sat quietly on the terrace, ate and talked. Nothing loud or disruptive.
Later, the owner approached us visibly angry, saying (in Dutch) that this "couldn't be the intention" — that guests shouldn't have visitors without asking permission first, and that we'd used her glasses (we'd only asked for water). My friend calmly apologized for the misunderstanding, explaining she didn't know visitors weren't allowed. The owner said she had no use for the apology, continued venting for several minutes about hotel policies in general, said she was "beyond pissed," and walked off.
My friend had lost her appetite and no longer felt comfortable staying.
We were both genuinely humiliated and horrified by how this was handled. I have never been treated like this in my life. My friend also has a medical condition that makes this level of stress and confrontation particularly harmful for her, which made the situation even worse.
The room was also advertised with AC, which was not present.
My friend left the property that night rather than stay through the remaining booked days, as she no longer felt safe or welcome. Whatever the property's visitor policy may be, it wasn't communicated at booking or check-in, and the way it was raised, after the fact, aggressively, in front of a guest who'd had a difficult day already, was not okay.
翻译：我的朋友在这里预订了一间房间，准备参加附近为期4天的培训。抵达后，她的手机无法使用（充电器出现问题），而且她也没有笔记本电脑的充电线。当她询问店主是否有多余的充电线时，对方态度冷漠，丝毫没有提供帮助的意思。后来，由于手机无法使用而无法下单订餐，她又询问去哪里能买到食物。她被指引去一个步行大约30分钟才能到达的地方，沿途都是树林——当时天色已晚，而她是一位50多岁的独行女性。
我开车一小时赶去给她送食物，还帮她处理手机和笔记本电脑的问题。我的朋友亲自打开大门让我把车停进去，当时房东并不在现场。我们静静地坐在露台上，吃饭聊天。整个过程都很安静，没有任何吵闹或扰乱秩序的行为。
后来，房东怒气冲冲地朝我们走来。她用荷兰语说道，这“肯定不是本意”——客人不应该未经许可就带访客前来，还提到我们用了她的眼镜（其实我们只是要了水而已）。我的朋友冷静地为这场误会道歉，解释说她并不知道不允许带访客。但老板表示并不需要道歉，接着又花了好几分钟抱怨酒店的各项规定，声称自己“气得不行”，然后就走开了。我的朋友失去了食欲，也再待不下去了。
对于这种处理方式，我们俩都感到极度屈辱与惊恐。我这辈子从未受过这样的对待。我的朋友还有健康问题，这种程度的压力与对抗对她来说尤其有害，这使得情况变得更加糟糕。
此外，房间宣传时称配有空调，但实际上并没有。我的朋友当晚就离开了旅宿，没有继续住完预订的天数，因为她觉得自己在这里既不安全也不受欢迎。不管这家旅宿的访客政策是什么，它在预订时或办理入住时都未被提及；而在事后，面对一位本就度过了艰难一天的客人，他们却以强硬的态度提出此事，这种做法是不妥的。
我开车一小时赶去给她送食物，还帮她处理手机和笔记本电脑的问题。我的朋友亲自打开大门让我把车停进去，当时房东并不在现场。我们静静地坐在露台上，吃饭聊天。整个过程都很安静，没有任何吵闹或扰乱秩序的行为。
后来，房东怒气冲冲地朝我们走来。她用荷兰语说道，这“肯定不是本意”——客人不应该未经许可就带访客前来，还提到我们用了她的眼镜（其实我们只是要了水而已）。我的朋友冷静地为这场误会道歉，解释说她并不知道不允许带访客。但老板表示并不需要道歉，接着又花了好几分钟抱怨酒店的各项规定，声称自己“气得不行”，然后就走开了。我的朋友失去了食欲，也再待不下去了。
对于这种处理方式，我们俩都感到极度屈辱与惊恐。我这辈子从未受过这样的对待。我的朋友还有健康问题，这种程度的压力与对抗对她来说尤其有害，这使得情况变得更加糟糕。
此外，房间宣传时称配有空调，但实际上并没有。我的朋友当晚就离开了旅宿，没有继续住完预订的天数，因为她觉得自己在这里既不安全也不受欢迎。不管这家旅宿的访客政策是什么，它在预订时或办理入住时都未被提及；而在事后，面对一位本就度过了艰难一天的客人，他们却以强硬的态度提出此事，这种做法是不妥的。
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