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drivingmissd
Not sure what was worse – the rude, confrontational attitude of the staff or the food itself.
East Bridgford Garden & Home的点评
点评：I'm not sure what was worse – the rude, confrontational attitude of the staff or the food itself.
Half of our order was forgotten, and the baguette I was served was soggy and looked like it had been thrown together. The tomato was limp and unappetising. When I politely asked if I could have a fresh one, I was bluntly told that it had been made fresh that morning. I explained that regardless of when it was made, it looked soggy, and unappealing.
The staff member went to the supervisor who then came over with the said food and proceeded to question me again, all while the rest of my party were trying to eat their meals. It was embarrassing and completely unnecessary.
I literally had to beg to be allowed to change it for something else. The customer service was appalling, and the way my concerns were handled made the whole experience extremely unpleasant. Not once was there an apology...no understanding at all.
I feel this is a frequent conplaint as the confrontation seemed very much rehearsed by both staff.
You need to sort your customer service out...perhaps better training toward the customers experience.
I certainly won't be returning.
Half of our order was forgotten, and the baguette I was served was soggy and looked like it had been thrown together. The tomato was limp and unappetising. When I politely asked if I could have a fresh one, I was bluntly told that it had been made fresh that morning. I explained that regardless of when it was made, it looked soggy, and unappealing.
The staff member went to the supervisor who then came over with the said food and proceeded to question me again, all while the rest of my party were trying to eat their meals. It was embarrassing and completely unnecessary.
I literally had to beg to be allowed to change it for something else. The customer service was appalling, and the way my concerns were handled made the whole experience extremely unpleasant. Not once was there an apology...no understanding at all.
I feel this is a frequent conplaint as the confrontation seemed very much rehearsed by both staff.
You need to sort your customer service out...perhaps better training toward the customers experience.
I certainly won't be returning.
翻译：我不知道是服务员粗鲁无礼的态度更糟糕，还是食物本身更糟糕。
我们点的菜有一半都漏掉了，我拿到的法棍面包又湿又软，看起来像是随便做的。番茄蔫蔫的，一点食欲都没有。我礼貌地问能不能换一个新鲜的，服务员却生硬地告诉我这是当天早上新鲜做的。我解释说，不管什么时候做的，它看起来都软塌塌的，一点也不诱人。
服务员去找了主管，主管拿着那份食物过来，又开始盘问我，而我的同伴们还在吃饭。这真是太尴尬了，完全没必要。
我几乎是苦苦哀求才换到别的菜。他们的服务态度差劲透顶，处理问题的方式也让整个用餐体验极其糟糕。他们没有一句道歉……一点理解都没有。
我觉得这似乎是个常见问题，因为双方员工的冲突看起来像是事先排练好的。
你们的客户服务需要改进……或许应该加强对员工的培训，提升客户体验。
我肯定不会再来了。
我们点的菜有一半都漏掉了，我拿到的法棍面包又湿又软，看起来像是随便做的。番茄蔫蔫的，一点食欲都没有。我礼貌地问能不能换一个新鲜的，服务员却生硬地告诉我这是当天早上新鲜做的。我解释说，不管什么时候做的，它看起来都软塌塌的，一点也不诱人。
服务员去找了主管，主管拿着那份食物过来，又开始盘问我，而我的同伴们还在吃饭。这真是太尴尬了，完全没必要。
我几乎是苦苦哀求才换到别的菜。他们的服务态度差劲透顶，处理问题的方式也让整个用餐体验极其糟糕。他们没有一句道歉……一点理解都没有。
我觉得这似乎是个常见问题，因为双方员工的冲突看起来像是事先排练好的。
你们的客户服务需要改进……或许应该加强对员工的培训，提升客户体验。
我肯定不会再来了。
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