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None refund of 800euros! And no correspondence!
Purobeach Poolside的点评
点评：We booked four Bali beds on 6 May through your website and were charged €800.
Later that same day, you contacted us by email to advise that, due to a website error, the booking had been cancelled and that a full refund would be issued. However, to date, we have still not received the refund.
We have attempted to contact you multiple times by email, social media, and telephone, but our messages are being ignored and our calls are either unanswered or disconnected.
Please confirm immediately when the refund will be processed and when the funds will appear back in our account. If we do not receive a response and repayment promptly, we will have no option but to escalate the matter further, including reporting it to the relevant authorities and pursuing a formal chargeback through our bank/card provider.
We look forward to your urgent response.
Later that same day, you contacted us by email to advise that, due to a website error, the booking had been cancelled and that a full refund would be issued. However, to date, we have still not received the refund.
We have attempted to contact you multiple times by email, social media, and telephone, but our messages are being ignored and our calls are either unanswered or disconnected.
Please confirm immediately when the refund will be processed and when the funds will appear back in our account. If we do not receive a response and repayment promptly, we will have no option but to escalate the matter further, including reporting it to the relevant authorities and pursuing a formal chargeback through our bank/card provider.
We look forward to your urgent response.
翻译：我们于5月6日通过贵网站预订了四张巴厘岛床位，并被收取了800欧元。
当天晚些时候，贵方通过电子邮件联系我们，告知由于网站故障，预订已被取消，并将全额退款。然而，至今我们仍未收到退款。
我们已多次尝试通过电子邮件、社交媒体和电话联系贵方，但贵方均未回复，电话也无人接听或直接断线。
请立即确认退款处理时间和到账时间。如未能及时收到贵方回复和退款，我们将不得不采取进一步措施，包括向相关部门举报，并通过银行/信用卡发卡机构申请正式的退款。
期待贵方尽快回复。
当天晚些时候，贵方通过电子邮件联系我们，告知由于网站故障，预订已被取消，并将全额退款。然而，至今我们仍未收到退款。
我们已多次尝试通过电子邮件、社交媒体和电话联系贵方，但贵方均未回复，电话也无人接听或直接断线。
请立即确认退款处理时间和到账时间。如未能及时收到贵方回复和退款，我们将不得不采取进一步措施，包括向相关部门举报，并通过银行/信用卡发卡机构申请正式的退款。
期待贵方尽快回复。
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