点评:Found the venue easily and car parking attendant was helpful showing us where to park, I feel that paying to park is a bit unnecessary after already paying for a driving experience it seemed a bit excessive. The checking in process was good, staff knowledgeable and helpful and pointed out where we needed to go. Sighting lap very good, informative instructors and although busy not much of a wait for this. Once sighting lap done we moved to the pit lane to wait for the first car in our experience, the wait for this wasn't too long. The first instructor we had seemed very disinterested and unfortunately there wasn't much conversation which was a shame, any conversation felt forced and didn't seem too bothered. The first car broke down during the experience and no apology made, no offer of a drive in an alternative vehicle either. There then was a lot of waiting around for the subsequent cars and the system used to call people forward I think could be improved. We had been waiting for about an hour for the final drive and when I asked for an estimated time the lady was quite rude and asked me to "continue to wait patiently" until the name was called. I thought this curt tone was unnecessary I wasn't rude or demanding I only asked a question. Some of the cars cameras weren't working which was a shame when we got to the end of the experience and wanted to purchase the media, we could have been told about cameras not working beforehand. There was a lot of upselling for extra laps, media and high speed laps. We all did the high speed lap as a family and that was great fun!! All in a reasonable day out, however some amendments could be made as above.
翻译:很容易找到场地,停车场服务员很帮忙告诉我们哪里可以停车,我觉得在已经支付了驾驶体验费用后,支付停车费有点多余,这似乎有点过分了。办理入住手续的过程很好,工作人员知识渊博,乐于助人,并指出我们需要去哪里。观看一圈非常好,教练信息丰富,虽然很忙,但没有太多等待。完成观察一圈后,我们就移动到维修区等待我们经验中的第一辆车,等待的时间并不太长。我们的第一位教练似乎非常冷漠,不幸的是,没有太多的谈话,这很遗憾,任何谈话都感觉很强迫,而且似乎并不太困扰。第一辆车在体验过程中抛锚了,没有道歉,也没有提供替代车辆。随后的车辆需要等待很多时间,我认为用于呼叫人员的系统可以改进。我们在最后一趟车上等了大约一个小时,当我询问预计时间时,那位女士很粗鲁,让我“继续耐心等待”,直到叫到名字。我认为这种简短的语气是不必要的,我并没有粗鲁或要求过高,我只是问了一个问题。一些汽车摄像头无法工作,当我们结束体验并想要购买媒体时,这真是太遗憾了,我们本来可以提前被告知摄像头无法工作。额外圈数、媒体圈数和高速圈数有很多追加销售。我们一家人都完成了高速绕圈,这非常有趣!所有这些都在合理的时间内进行,但是可以如上所述进行一些修改。