下载App
资质规则
旅行
账户
Nathan W
Says gentle and caring. Treats you like a transaction when it counts
K2Alpacas的点评
点评：I booked an activity here and within hours needed to cancel due to a family emergency. I explained the situation honestly and asked only to move the date to another weekend, nothing more. I was told this wasn't possible, but that I could transfer my ticket to someone else.
When I pushed back and explained how much this mattered, the response from Joe Phelan read like it had been generated by AI rather than written by a person: bolded section headers, a bulleted breakdown of their revenue model, a heading literally titled "Balancing Compassion and Survival." Three paragraphs of justification, and the actual answer was still no. He even offered me a discount on a future booking, as if price was ever the issue.
The family member passed away that same night. This business is happy to fly in influencers to shoot content about gentleness and wellbeing for their marketing, but when a real customer had a real emergency, what they got back was a templated defense of their margins, not an ounce of actual compassion.
I won't be back, and I can't recommend a business that puts this much effort into how it looks online and this little into how it treats people when it counts.
When I pushed back and explained how much this mattered, the response from Joe Phelan read like it had been generated by AI rather than written by a person: bolded section headers, a bulleted breakdown of their revenue model, a heading literally titled "Balancing Compassion and Survival." Three paragraphs of justification, and the actual answer was still no. He even offered me a discount on a future booking, as if price was ever the issue.
The family member passed away that same night. This business is happy to fly in influencers to shoot content about gentleness and wellbeing for their marketing, but when a real customer had a real emergency, what they got back was a templated defense of their margins, not an ounce of actual compassion.
I won't be back, and I can't recommend a business that puts this much effort into how it looks online and this little into how it treats people when it counts.
翻译：我在这里预订了一项活动，但几个小时后就因为家里有急事不得不取消。我如实说明了情况，只请求将活动日期改到另一个周末，别无他求。对方表示这不可行，不过我可以把票转给其他人。
当我据理力争并解释这件事对我有多重要时，Joe Phelan的回复看起来像是由人工智能生成的，而非真人所写：有加粗的标题，还有以项目符号列出的关于其营收模式的详细说明。一个标题直接写着“如何在慈悲与生存之间取得平衡”。下面有三段用来辩解的文字，但最终的答复依旧是否定的。他甚至提出给我下次预订时打折，好像价格才是问题所在似的。
那位家人就在当晚去世了。这家企业乐于邀请网红前来拍摄有关温柔与健康的内容用于营销宣传，可当真正的客户遇到了真正的紧急情况时，他们得到的却只是一套用来维护自身利润的刻板说辞罢了。连一丝真正的同情心都没有。
我不会再光顾了。对于一家如此着力打造线上形象，却在关键时刻对顾客漠不关心的公司，我实在无法推荐。
当我据理力争并解释这件事对我有多重要时，Joe Phelan的回复看起来像是由人工智能生成的，而非真人所写：有加粗的标题，还有以项目符号列出的关于其营收模式的详细说明。一个标题直接写着“如何在慈悲与生存之间取得平衡”。下面有三段用来辩解的文字，但最终的答复依旧是否定的。他甚至提出给我下次预订时打折，好像价格才是问题所在似的。
那位家人就在当晚去世了。这家企业乐于邀请网红前来拍摄有关温柔与健康的内容用于营销宣传，可当真正的客户遇到了真正的紧急情况时，他们得到的却只是一套用来维护自身利润的刻板说辞罢了。连一丝真正的同情心都没有。
我不会再光顾了。对于一家如此着力打造线上形象，却在关键时刻对顾客漠不关心的公司，我实在无法推荐。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
