点评:I showed up early the night before a Pokémon release at GameStop in Lakeline Mall, arriving at 10 PM to be first in line. I stayed overnight, captured everything on video, and was even told by mall security that we were in the correct place and everything would be fine. That turned out to be a complete lie.
There was zero organization, and when the director finally arrived in the morning, he made a plan that made sense — but the rest of the staff seemed completely unaware of it. It felt chaotic and unfair. Thirty minutes before opening, I had no confirmation that my place in line was being honored despite being first and waiting overnight.
To make things worse, it was obvious that employees were setting product aside for themselves — the number of boxes noticeably dropped as more workers showed up, which was incredibly shady and frustrating to see as a paying customer who waited all night.
I’ve avoided GameStop for years due to these exact kinds of experiences, but I gave it one last shot — and I was reminded why I stopped going in the first place. I will never return to this location and would strongly caution anyone else thinking about shopping at GameStop Lakeline Mall. Customers deserve better than this.
翻译:在宝可梦发售前一天晚上,我早早地来到了湖滨购物中心的 GameStop,晚上 10 点就到了,排在队伍最前面。我在那里待了一整夜,用视频记录了一切,甚至商场保安还告诉我们我们的位置是对的,一切都会好起来。结果发现这完全是个谎言。
那里毫无秩序可言,第二天早上主管终于来了,他制定了一个看似合理的方案——但其他员工似乎完全没有意识到这一点。感觉既混乱又不公平。开门前三十分钟,我还没收到任何确认,尽管我是第一个排队的,而且已经等了一整夜,但我的排队位置是否被保留。
更糟糕的是,很明显员工们把商品占为己有——随着更多员工的到来,盒子数量明显减少了,作为一个等了一整夜的付费顾客,看到这种景象真是令人难以置信,也让人很沮丧。
正是因为这样的经历,多年来我一直避开 GameStop,但这次我又尝试了一次——这让我想起了当初为什么不再去那里。我再也不会来这家店了,也强烈提醒所有想在 GameStop Lakeline Mall 购物的人。顾客值得拥有更好的体验。