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Extremely Disappointing Customer Service. Absolutely No Compassion for Families.
Shelburne Farm的点评
点评：I do NOT normally write negative reviews and am also the first to follow rules at any place. However, my experience today coupled with my mother-in-law’s last week has compelled me to share this.
Last week, my mother-in-law brought my two-year-old son and his 95-year-old great-grandfather to the farm specifically so my son could enjoy the tractor-themed playground. They did not necessarily want to pick apples but were amenable to the bag fee simply for the allure of the tractor park. In the chaos of mobilizing a toddler and an elderly man with a walker, she understandably forgot her wallet in the car. After politely asking the woman at the entrance if she could pay on her way out, she was sternly told no and that she had to pay in that instant. She had to trek back uphill to her car to get her wallet only to purchase a $32 apple-picking bag. Charging a family $32 when their only intention is to let a toddler enjoy the playground with his 95-year-old great-grandfather feels incredibly unreasonable.
Unfortunately, my experience today was even worse.
I happened to be in the area with my two-year-old and decided to stop by because he had loved the tractor playground so much. The farm was closing in 20 minutes, and I thought it was perfectly fair to ask whether he could play for those remaining 20 minutes before we left.
My son was absolutely ecstatic when he saw the tractors. He was pointing, cheering, and practically jumping with excitement. All he wanted was a few minutes to play.
The same woman at the entrance flatly refused to let us in. She was incredibly rude and unpleasant, showing absolutely no empathy or willingness to accommodate a simple request. I wasn’t asking for special treatment, extended hours, or anything that would inconvenience the business. And they were unlikely to make another $32 in the remaining 20 mins of their business day. I was simply asking whether my two-year-old could enjoy the playground for 20 minutes before closing.
Instead, I had to turn around and walk away with a heartbroken toddler who couldn’t understand why he wasn’t allowed to see the tractors he was so excited about.
I completely understand that businesses need policies and operating hours. What I don’t understand is why those policies have to be enforced with such hostility and a complete absence of common sense or compassion. Especially when we are talking about wholesome PLAYGROUNDS! They should be FREE!
These were two opportunities to show a little kindness: one involving a 95-year-old great-grandfather spending time with his great-grandson, and another involving an excited two-year-old asking for 20 minutes on a playground. Both were met with the same unpleasant attitude.
It’s a shame that such a wonderful place is overshadowed by such an unwelcoming experience. Families come to places like Shelburne Farm to create happy memories with their children, not to be treated like inconveniences.
I sincerely hope management takes a hard look at how visitors are being treated, particularly families with young children and elderly relatives.
We will not be returning, and I would strongly discourage other families from visiting if they’re expecting a warm, welcoming, family-friendly experience.
Last week, my mother-in-law brought my two-year-old son and his 95-year-old great-grandfather to the farm specifically so my son could enjoy the tractor-themed playground. They did not necessarily want to pick apples but were amenable to the bag fee simply for the allure of the tractor park. In the chaos of mobilizing a toddler and an elderly man with a walker, she understandably forgot her wallet in the car. After politely asking the woman at the entrance if she could pay on her way out, she was sternly told no and that she had to pay in that instant. She had to trek back uphill to her car to get her wallet only to purchase a $32 apple-picking bag. Charging a family $32 when their only intention is to let a toddler enjoy the playground with his 95-year-old great-grandfather feels incredibly unreasonable.
Unfortunately, my experience today was even worse.
I happened to be in the area with my two-year-old and decided to stop by because he had loved the tractor playground so much. The farm was closing in 20 minutes, and I thought it was perfectly fair to ask whether he could play for those remaining 20 minutes before we left.
My son was absolutely ecstatic when he saw the tractors. He was pointing, cheering, and practically jumping with excitement. All he wanted was a few minutes to play.
The same woman at the entrance flatly refused to let us in. She was incredibly rude and unpleasant, showing absolutely no empathy or willingness to accommodate a simple request. I wasn’t asking for special treatment, extended hours, or anything that would inconvenience the business. And they were unlikely to make another $32 in the remaining 20 mins of their business day. I was simply asking whether my two-year-old could enjoy the playground for 20 minutes before closing.
Instead, I had to turn around and walk away with a heartbroken toddler who couldn’t understand why he wasn’t allowed to see the tractors he was so excited about.
I completely understand that businesses need policies and operating hours. What I don’t understand is why those policies have to be enforced with such hostility and a complete absence of common sense or compassion. Especially when we are talking about wholesome PLAYGROUNDS! They should be FREE!
These were two opportunities to show a little kindness: one involving a 95-year-old great-grandfather spending time with his great-grandson, and another involving an excited two-year-old asking for 20 minutes on a playground. Both were met with the same unpleasant attitude.
It’s a shame that such a wonderful place is overshadowed by such an unwelcoming experience. Families come to places like Shelburne Farm to create happy memories with their children, not to be treated like inconveniences.
I sincerely hope management takes a hard look at how visitors are being treated, particularly families with young children and elderly relatives.
We will not be returning, and I would strongly discourage other families from visiting if they’re expecting a warm, welcoming, family-friendly experience.
翻译：我通常不会写负面评价，而且在任何地方我都是最先遵守规则的人。不过，我今天的经历，再加上上周婆婆的经历，促使我决定把这些情况分享出来。
上周，婆婆带着我两岁的儿子以及他95岁的曾祖父来到农场，目的就是为了让儿子能玩一玩那个以拖拉机为主题的游乐区。他们其实并不一定想摘苹果，但仅仅因为被那个拖拉机主题乐园吸引，也就愿意支付包装袋的费用了。在忙着照顾学步的幼儿以及用助行器行走的老人时，她把钱包忘在车里也在情理之中。她礼貌地询问入口处的工作人员能否稍后在离开时付款，却遭到严厉拒绝，对方坚称必须立刻付款。无奈之下，她只好气喘吁吁地跑回山上取钱包，结果只买了一个售价32美元的摘苹果用袋子而已。只因为想让刚学会走路的孩子能和95岁的曾祖父一起在游乐场玩耍，就要收取32美元的费用，这实在是毫无道理。
不幸的是，我今天的经历更糟糕。
当时我正带着两岁的孩子路过那里，由于他之前特别喜欢那个拖拉机主题的游乐场，我便决定进去看看。农场再过20分钟就要关门了，我觉得询问一下是否能让孩子在离开前玩那20分钟完全合情合理。我的儿子看到那些拖拉机时兴奋得不得了。他指指着、欢呼着，激动得几乎要跳起来。他只希望能有几分钟时间来玩耍而已。
而门口的那个女人则断然拒绝让我们进去。她极其粗鲁无礼，完全毫无同理心，也不愿意满足我们这个简单的请求。我并没有要求什么特殊待遇或延长开放时间，更没提出任何会给商家带来麻烦的要求。在当天的剩余20分钟里，他们不太可能再赚到32美元。我只是想问问，我两岁的孩子是否可以在游乐场玩20分钟，直到关闭为止。
然而，最后我只能带着伤心不已、完全不明白为何不能去看那些让他兴奋不已的拖拉机的孩子转身离开。
我完全理解企业需要制定规章制度并设定营业时间。我不明白的是，为什么执行这些政策时要带着如此强烈的敌意，完全毫无常识与同情心。尤其是在涉及对儿童有益的游乐场时！它们理应是免费的！
这里有两个可以展现善意的机会：一次是一位95岁的曾祖父陪伴曾孙玩耍；另一次则是一个两岁的小孩子兴奋地请求能在游乐场玩20分钟。然而在这两种情况下，得到的都是同样冷漠且不友善的回应。真可惜，如此美好的地方却因如此糟糕的接待体验而蒙上阴影。人们带着孩子来到像谢尔本农场这样的地方，是为了创造快乐的回忆，而不是被当作麻烦的累赘来对待。
我真心希望管理层能认真审视一下游客们的遭遇，尤其是那些带着年幼孩子或年迈长辈的家庭。
我们不会再光顾了。如果其他家庭期望在这里获得热情、友善的接待体验的话，我强烈建议他们不要前来。适合全家共享的体验。
上周，婆婆带着我两岁的儿子以及他95岁的曾祖父来到农场，目的就是为了让儿子能玩一玩那个以拖拉机为主题的游乐区。他们其实并不一定想摘苹果，但仅仅因为被那个拖拉机主题乐园吸引，也就愿意支付包装袋的费用了。在忙着照顾学步的幼儿以及用助行器行走的老人时，她把钱包忘在车里也在情理之中。她礼貌地询问入口处的工作人员能否稍后在离开时付款，却遭到严厉拒绝，对方坚称必须立刻付款。无奈之下，她只好气喘吁吁地跑回山上取钱包，结果只买了一个售价32美元的摘苹果用袋子而已。只因为想让刚学会走路的孩子能和95岁的曾祖父一起在游乐场玩耍，就要收取32美元的费用，这实在是毫无道理。
不幸的是，我今天的经历更糟糕。
当时我正带着两岁的孩子路过那里，由于他之前特别喜欢那个拖拉机主题的游乐场，我便决定进去看看。农场再过20分钟就要关门了，我觉得询问一下是否能让孩子在离开前玩那20分钟完全合情合理。我的儿子看到那些拖拉机时兴奋得不得了。他指指着、欢呼着，激动得几乎要跳起来。他只希望能有几分钟时间来玩耍而已。
而门口的那个女人则断然拒绝让我们进去。她极其粗鲁无礼，完全毫无同理心，也不愿意满足我们这个简单的请求。我并没有要求什么特殊待遇或延长开放时间，更没提出任何会给商家带来麻烦的要求。在当天的剩余20分钟里，他们不太可能再赚到32美元。我只是想问问，我两岁的孩子是否可以在游乐场玩20分钟，直到关闭为止。
然而，最后我只能带着伤心不已、完全不明白为何不能去看那些让他兴奋不已的拖拉机的孩子转身离开。
我完全理解企业需要制定规章制度并设定营业时间。我不明白的是，为什么执行这些政策时要带着如此强烈的敌意，完全毫无常识与同情心。尤其是在涉及对儿童有益的游乐场时！它们理应是免费的！
这里有两个可以展现善意的机会：一次是一位95岁的曾祖父陪伴曾孙玩耍；另一次则是一个两岁的小孩子兴奋地请求能在游乐场玩20分钟。然而在这两种情况下，得到的都是同样冷漠且不友善的回应。真可惜，如此美好的地方却因如此糟糕的接待体验而蒙上阴影。人们带着孩子来到像谢尔本农场这样的地方，是为了创造快乐的回忆，而不是被当作麻烦的累赘来对待。
我真心希望管理层能认真审视一下游客们的遭遇，尤其是那些带着年幼孩子或年迈长辈的家庭。
我们不会再光顾了。如果其他家庭期望在这里获得热情、友善的接待体验的话，我强烈建议他们不要前来。适合全家共享的体验。
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