点评:Rate as a 1. Tour by Locals was recommended by a friend so I had high hopes of being able to choose my own tour guide. They reportedly upgraded their website and were having issues (upgrade was several months ago). I selected a Full Day tour of Rio de Janeiro with Rafaela. I never received confirmation. I emailed the tour guide and called/emailed customer service. Customer service via email said they were unable to reach the tour guide but I was able to reach her. She asked what time and where to pick up and if she should buy tickets before hand to save time. I gave her the information requested. Again, she never processed the confirmation and calling customer service on their emergency line was a joke (no pick up and constant phone loop). We even waited for the tour guide at our scheduled time with hopes that we still had a tour but no luck. Very disappointed with the whole process and would not recommend until the company fixes their website and customer service. I hoped that the tour guide would have cared more to try to make this work with tourist that took the time and money to see their beautiful country.
翻译:评分为 1。当地人导游团是朋友推荐的,所以我对能够自己选择导游抱有很高的期望。据说他们升级了网站,但出现了问题(升级是几个月前)。我选择了 Rafaela 的里约热内卢全日游。我从未收到确认信息。我给导游发了电子邮件,并致电/发送电子邮件给客服。客服通过电子邮件表示他们无法联系到导游,但我联系到了她。她询问什么时候在哪里接机,是否应该提前买票以节省时间。我给了她所需的信息。同样,她没有处理确认信息,打电话给他们的紧急热线客服简直是笑话(无人接听,电话不断响个不停)。我们甚至在预定的时间等待导游,希望我们还能参加旅行,但没有运气。对整个过程非常失望,在公司修复其网站和客户服务之前不会推荐。我希望导游能更关心花时间和金钱来参观他们美丽国家的游客。