下载App
资质规则
旅行
账户
Tripadvisor用户
Poor customer service
South Sea Cruises的点评
点评：I have used the south seas ferry to Yasawa resorts many times and never been motivated to review until today because after much 5 star service the behaviour of two destroyed all my goodwill. I am not sure but suspect south seas dominant position has led to complacency creep. Collecting baggage on return to Denarau had my bus pointed out. Took bags to bus and a very disinterested (I assume driver) appeared sort of pointed at my bags and said yes yes get on board. I asked if he wanted me to load my bags not that I have EVER had to do that on a tourist bus before but if it was expected so be it. He just ambled off saying get on the bus. I flatly refused to get on the bus and just leave bags unattended. After at most a minute other passengers appeared as did yet another South Seas employee who told us we had to load our bags - I was somewhat incredulous but ok until he did ABSOLUTELY nothing to help but yell at us for not pushing bags into the bus far enough. I turned round and said I will push my bags in as far as I can but I am NOT climbing in the luggage compartment to sort suitcases. We then were informed it would be another 30 minutes before we left which left the choice of sitting in a cold bus (air con requested to be turned off driver said no) or standing outside where it was warmer but also pouring with rain. A few passengers got off requested their bags and took taxis to their hotels.
翻译：我曾多次乘坐南海渡轮前往亚萨瓦度假村，但直到今天才有动力写评论，因为在享受了多次五星级服务后，两位渡轮公司的行为摧毁了我所有的好感。我不确定，但怀疑南海的主导地位导致了自满情绪的蔓延。返回丹娜努岛取行李时，有人指着我的巴士。把行李带到巴士上，一个非常冷漠的人（我猜是司机）指着我的行李说，是的，上车吧。我问他是否想让我把行李装上车，虽然我以前在旅游巴士上从来没有这样做过，但如果这是预料之中的，那就这样吧。他只是慢慢走开，说上车吧。我断然拒绝上车，只是把行李放在一边。最多一分钟后，其他乘客出现了，还有另一个南海员工告诉我们必须把行李装上车——我有点难以置信，但还好，直到他完全没有做任何帮助，只是因为我们没有把行李推到车里足够远而对我们大喊大叫。我转过身说我会尽量把行李往里推，但我不会爬进行李舱整理行李箱。然后我们被告知还要 30 分钟才能出发，只能选择坐在寒冷的巴士上（要求关掉空调，司机说不行）或站在外面，那里比较暖和，但也下着倾盆大雨。一些乘客下车取行李，然后乘出租车去酒店。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
