点评:I want to express my strong disappointment regarding a recent tour of Acoma Sky City that I took with my group of visitors from England. Having taken this tour many times before, I was deeply embarrassed by the experience provided by our guide.
Rather than sharing the history of the Pueblo, the guide spent most of the tour discussing his personal and family beliefs. We were kept inside the church for an hour, where he continuously paced back and forth, making it difficult for our large group to hear or understand him whenever his back was turned.
Major historical and cultural elements were completely omitted or inadequately addressed, including the Pueblo Revolt, the Enchanted Mesa, the cemetery walls, and the significance of the kivas. The guide failed to provide any logical historical context for Acoma. Despite these omissions, he was very explicit in explaining how to tip him, which felt inappropriate given the cost of the tour and the quality of the service.
I strongly encourage Acoma to invest in proper training and establish clear talking points for its guides to ensure visitors receive the informative and respectful experience this historic site deserves.
翻译:我想对最近带领一群来自英国的游客游览阿科马天空之城的经历表达强烈的失望之情。此前我曾多次参加此游览项目,但这次导游的表现实在令我难堪至极。
导游并未讲解普韦布洛人的历史,反而在整个游览过程中大谈他个人及家族的信仰。我们被留在教堂里整整一小时,期间他不停地来回踱步。每当他转过身去时,我们这群人就很难听到或听懂他在说什么。
一些重要的历史与文化元素被完全忽略或处理得不够充分,比如普韦布洛起义、魔法之台、墓地围墙以及基瓦建筑的重要性。这位导游也未能为阿科马提供任何合乎逻辑的历史背景介绍。尽管存在这些疏漏,他却极其详细地说明了该如何给他小费。考虑到旅游的费用以及服务的质量,这样的做法显然不太合适。
我强烈建议阿科马方面投入资源进行适当的培训,并为导游设定明确的讲解要点,以确保游客能够获得与这一历史遗址相匹配的、富有信息量且充满尊重的体验。