Terrible - Small Winemakers Centre (马奇) - Small Winemakers Centre - 35条旅客点评与比价

Bronwyn K

Terrible

Small Winemakers Centre的点评

2026年08月03日发布于: 海外

点评：We had the most terrible experience with one of the employees there named Brian who screamed at one of the young mothers in our group that was tasting with her toddler next to her. He said in his loudest voice I've told you three times not to let the kid pick up the wine glass and clearly you are not listening to me and you just keep nodding and ignoring what I am saying. Firstly do not place a wine glass in front of a 3 year old, the young mother very politely said I'll just go outside and wait for the others and he said yes that's exactly what you should do. We then decided to leave as we felt quite intimidated and uncomfortable and he screams at our wine tour guide they are only leaving because I screamed at them. I walked up to the employee and said what you said is totally understandable but the delivery and tone and rudeness was not acceptable he screamed rudely in my face "goodbye" and gestured me out the door. I have never witnessed more disgusting behaviour by anyone let alone in the hospitality business. By all means go to this winery it is fantastic and many times we have been before our group has spent well over $1000 in total just make sure Brian is NOT your wine pourer.

翻译：我们遇到了极其糟糕的经历：那里有个叫布赖恩的员工，他冲着我们团队中一位正带着幼儿一起品酒的年轻母亲大喊大叫。他用最大的音量说道：“我已经跟你说过三次了，千万别让小孩去碰酒杯！显然你根本没听进去，只是一直点头敷衍罢了。”首先，绝对不要把酒杯放在一个3岁小孩面前啊。那位年轻的母亲非常有礼貌地说：“我到外面去等其他人。”他则回应道：“对，你就该这么做。”之后我们决定离开，因为我们感到十分惶恐且不自在。接着他冲着我们的葡萄酒之旅导游大喊：“他们离开就是因为我冲他们吼了。”我走到那名员工跟前说道：“您说的话完全可以理解，但表达方式、语气以及那种粗鲁的态度是不可接受的。”他则粗鲁地冲我大喊一声“再见”，还挥手示意我离开。我从未见过任何人做出如此令人作呕的行为，尤其是在酒店服务业中。当然，一定要去这家酒庄，那里棒极了；我们团队多次光顾，累计消费都远超1000美元。只是千万确保布赖恩不会担任你们的倒酒服务员。

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