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Fun adventure turned into nightmare because of unprofessional company and instructors.
Rocky Mountain Skydive的点评
点评：I recently had a truly disappointing experience with Rocky Mountain Skydive. I had booked a skydiving adventure for my dad as a special treat, but unfortunately, it turned into a nightmare.
From the very beginning, we noticed a lack of professionalism. The staff seemed disorganized, and our concerns were brushed aside. However, the worst part came when my dad had a severe accident during his jump, resulting in a broken tailbone and a full day in the emergency room. The way the staff handled the situation was utterly unprofessional and unacceptable.
Instead of showing empathy and taking responsibility for the incident, they immediately placed the blame on my dad, which was both unfair and inappropriate. They refused to acknowledge any fault in their operation and made no effort to assist us in getting medical attention. In fact, it was my responsibility to rush my injured father to the emergency room.
They claim they did not realize that he was injured, but I find this hard to believe when the instructors sat there and watched him lie on the ground clutching his back and unable to get up for over 10 minutes wincing in pain. During this time no attempt was made to assist him in any way, but rather we were rushed to get up and head back to the office to pay for our jump.
Skydiving is a risky activity, but this accident was the result solely of the incompetent instructor and company. My dad asked the instructor many times to take control of the parachute, which she refused, and this resulted in a very hard landing that left him injured with a recovery time of 10-12 weeks.
This complete lack of professionalism and responsibility from Rocky Mountain Skydive is deeply concerning and disappointing. I would strongly advise against choosing this company for your skydiving adventure. Safety and customer service should always be a top priority, and sadly, this company falls short in both respects. No one should have to go through what my family experienced, and I sincerely hope that our negative experience can serve as a warning to others.
From the very beginning, we noticed a lack of professionalism. The staff seemed disorganized, and our concerns were brushed aside. However, the worst part came when my dad had a severe accident during his jump, resulting in a broken tailbone and a full day in the emergency room. The way the staff handled the situation was utterly unprofessional and unacceptable.
Instead of showing empathy and taking responsibility for the incident, they immediately placed the blame on my dad, which was both unfair and inappropriate. They refused to acknowledge any fault in their operation and made no effort to assist us in getting medical attention. In fact, it was my responsibility to rush my injured father to the emergency room.
They claim they did not realize that he was injured, but I find this hard to believe when the instructors sat there and watched him lie on the ground clutching his back and unable to get up for over 10 minutes wincing in pain. During this time no attempt was made to assist him in any way, but rather we were rushed to get up and head back to the office to pay for our jump.
Skydiving is a risky activity, but this accident was the result solely of the incompetent instructor and company. My dad asked the instructor many times to take control of the parachute, which she refused, and this resulted in a very hard landing that left him injured with a recovery time of 10-12 weeks.
This complete lack of professionalism and responsibility from Rocky Mountain Skydive is deeply concerning and disappointing. I would strongly advise against choosing this company for your skydiving adventure. Safety and customer service should always be a top priority, and sadly, this company falls short in both respects. No one should have to go through what my family experienced, and I sincerely hope that our negative experience can serve as a warning to others.
翻译：我最近在落基山跳伞经历了一次非常令人失望的经历。我为我父亲预订了一次跳伞冒险作为一种特殊的享受，但不幸的是，它变成了一场噩梦。
从一开始，我们就注意到缺乏专业精神。工作人员似乎杂乱无章，我们的担忧被忽视了。然而，最糟糕的是，我父亲在跳跃过程中发生了严重事故，导致尾骨骨折，并在急诊室待了一整天。工作人员处理这种情况的方式完全不专业且不可接受。
他们没有表现出同理心并承担起事件的责任，而是立即将责任归咎于我的父亲，这既不公平也不恰当。他们拒绝承认他们的操作有任何错误，也没有努力帮助我们获得医疗救助。事实上，我有责任将受伤的父亲送往急诊室。
他们声称他们没有意识到他受伤了，但当教练坐在那儿，看着他躺在地上捂着后背，十多分钟都无法站起来，痛苦地皱着眉头时，我觉得很难相信。在此期间，没有人试图以任何方式帮助他，而是我们被匆忙起身返回办公室以支付跳伞费用。
跳伞是一项危险的活动，但这次事故却完全是教练和公司不称职造成的。我爸爸多次要求教练控制降落伞，但教练拒绝了，这导致他硬着陆，受伤，需要 10 到 12 周的恢复时间。
落基山跳伞中心完全缺乏专业精神和责任感，令人深感担忧和失望。我强烈建议不要选择这家公司进行跳伞冒险。安全和客户服务应该始终是重中之重，可悲的是，这家公司在这两方面都表现不佳。任何人都不应该经历我家人所经历的事情，我真诚地希望我们的负面经历能够给其他人带来警示。
从一开始，我们就注意到缺乏专业精神。工作人员似乎杂乱无章，我们的担忧被忽视了。然而，最糟糕的是，我父亲在跳跃过程中发生了严重事故，导致尾骨骨折，并在急诊室待了一整天。工作人员处理这种情况的方式完全不专业且不可接受。
他们没有表现出同理心并承担起事件的责任，而是立即将责任归咎于我的父亲，这既不公平也不恰当。他们拒绝承认他们的操作有任何错误，也没有努力帮助我们获得医疗救助。事实上，我有责任将受伤的父亲送往急诊室。
他们声称他们没有意识到他受伤了，但当教练坐在那儿，看着他躺在地上捂着后背，十多分钟都无法站起来，痛苦地皱着眉头时，我觉得很难相信。在此期间，没有人试图以任何方式帮助他，而是我们被匆忙起身返回办公室以支付跳伞费用。
跳伞是一项危险的活动，但这次事故却完全是教练和公司不称职造成的。我爸爸多次要求教练控制降落伞，但教练拒绝了，这导致他硬着陆，受伤，需要 10 到 12 周的恢复时间。
落基山跳伞中心完全缺乏专业精神和责任感，令人深感担忧和失望。我强烈建议不要选择这家公司进行跳伞冒险。安全和客户服务应该始终是重中之重，可悲的是，这家公司在这两方面都表现不佳。任何人都不应该经历我家人所经历的事情，我真诚地希望我们的负面经历能够给其他人带来警示。
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