点评:We booked a reservation at the Carriage house at the American Club in Kohler Wi for the night of Dec 13, 2023. We checked in and used the spa until our room was ready. Around 7:30pm that night we went to use the Spa and while on silent mode with no other patrons in the spa at that time we had our phones with us. Again, there were no other patrons in the spa at the time and our phones were always on silent mode. We were then harassed by multiple staff to tell us that they had a new policy in place and no electronics were allowed at the spa. We informed the staff that we needed to be in contact with others for health concerns and that if any guests in the spa complained we would leave. We also informed the staff that at no time when we booked the reservation, or on arrival at check in, or at check in at the spa or any posted signs or at any time were we ever informed of this change in policy. The Spa Staff decided to call security and have my wife and I removed from the Spa. The manager of the American Club intervened as the 2 security guards stood by and told us that she agreed this was a mistake that the policy was new and the staff was not trained yet.
While there are many reasons guests may need to be accessible on their phones (if put in silent mode so as not to disturb others). I understand that Kohler and the American club are free to make any policy they chose. What I can not understand is why they would not tell their guest beforehand and before they take their money to stay there.
We believe we should be compensated for the time and expense to travel to the American Club for their failure to inform us of this change in policy.
While we will not be returning to the American Club due this foolish policy and the way they felt the need to call security, they should at least inform guests before they make a reservation to stay.
翻译:我们预订了 2023 年 12 月 13 日晚上在威斯康星州科勒美国俱乐部 (American Club) 的马车房 (Carriage house)。我们办理入住并使用了水疗中心,直到我们的房间准备好。那天晚上 7:30 左右,我们去水疗中心,在静音模式下,当时水疗中心没有其他顾客,我们带着手机。同样,当时水疗中心没有其他顾客,我们的手机始终处于静音模式。然后我们被多名工作人员骚扰,告诉我们他们制定了新政策,水疗中心不允许使用电子产品。我们告诉工作人员,出于健康问题,我们需要与其他人保持联系,如果水疗中心的任何客人抱怨我们将离开。我们还告知工作人员,我们在预订时、抵达办理入住时、在水疗中心办理入住时、在任何张贴的标志或任何时候都没有被告知这一政策变更。水疗中心的工作人员决定打电话给保安,让我和妻子离开水疗中心。当两名保安站在旁边时,美国俱乐部的经理介入并告诉我们,她同意这是一个错误,因为该政策是新的,而且工作人员尚未接受过培训。
尽管出于多种原因,客人可能需要通过手机进行访问(如果将其设置为静音模式,以免打扰其他人)。我了解科勒和美国俱乐部可以自由制定他们选择的任何政策。我不明白的是为什么他们不会在他们拿钱住在那里之前事先告诉他们的客人。
我们认为,我们应该补偿前往美国俱乐部的时间和费用,因为他们未能通知我们这一政策变化。
虽然由于这项愚蠢的政策以及他们认为需要打电话给保安的方式,我们不会再回到美国俱乐部,但他们至少应该在客人预订住宿之前通知他们。