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Missblahblahblah
Overpriced, exceedingly long wait time. Disappointing meal experience.
Penny Young的点评
点评：My friend took me here for my Birthday. My daughter has been in hospital for several weeks and she wanted to do something nice for me. Sadly it was very disappointing. Admittedly they were very busy, but this should not impact the customer experience.
We arrived at 7pm, and were asked if we wanted a drink. The first waitress was very attentive. I ordered the lobster pasta as a treat at $56.00 and my friend the risotto which was $29.00.
We waited over an hour for our meal. The first waitress was surprised our meal hadn't arrived, but did not offer a sweetener for the delay. The second waitress approached the table after an hour had passed, acknowledged the significant delay, but again no offer of a drink for the inconvenience. I have worked in numerous five star hotels and restaurants and you always make sure your customers are happy, especially when the meal has been forgotten or delayed at length.
So I asked, perhaps you could offer us a drink given we've been sitting here so long. The young waitress said, "I have to ask my boss." As soon as you hear that you know the boss is not customer orientated and staff are likely to be under the microscope.
Wait staff should have the discretion to offer customers something for inconveniences caused on the service end.
Another lady with dark hair came back and gave me a drink, but told my friend who doesn't drink she couldn't have what she had asked for and with a miserable expression on her face turned around and walked away as if we were the problem. When the meal finally came it was very disappointing. Hardly any lobster from a huge empty lobster shell filling half the plate, and what was there was chewy and lacked flavour. My poor girlfriend who has food allergies went the risotto and it came out on a flat dinner plate looking like watery porridge 5mil thick. She finished it in about 3 minutes. The consistency and serve size was actually embarrassing. She had to order an entree after the main because she was starving. The quantity and appearance of the meal after waiting almost an hour and a half left a lot to be desired, especially with the heft price tag. They need to teach customer service, food prep and presentation.
It is actually a lovely room, very loud if busy, but the service and food was a real let down. If you go, stick with pizza, it hard to get wrong.
We arrived at 7pm, and were asked if we wanted a drink. The first waitress was very attentive. I ordered the lobster pasta as a treat at $56.00 and my friend the risotto which was $29.00.
We waited over an hour for our meal. The first waitress was surprised our meal hadn't arrived, but did not offer a sweetener for the delay. The second waitress approached the table after an hour had passed, acknowledged the significant delay, but again no offer of a drink for the inconvenience. I have worked in numerous five star hotels and restaurants and you always make sure your customers are happy, especially when the meal has been forgotten or delayed at length.
So I asked, perhaps you could offer us a drink given we've been sitting here so long. The young waitress said, "I have to ask my boss." As soon as you hear that you know the boss is not customer orientated and staff are likely to be under the microscope.
Wait staff should have the discretion to offer customers something for inconveniences caused on the service end.
Another lady with dark hair came back and gave me a drink, but told my friend who doesn't drink she couldn't have what she had asked for and with a miserable expression on her face turned around and walked away as if we were the problem. When the meal finally came it was very disappointing. Hardly any lobster from a huge empty lobster shell filling half the plate, and what was there was chewy and lacked flavour. My poor girlfriend who has food allergies went the risotto and it came out on a flat dinner plate looking like watery porridge 5mil thick. She finished it in about 3 minutes. The consistency and serve size was actually embarrassing. She had to order an entree after the main because she was starving. The quantity and appearance of the meal after waiting almost an hour and a half left a lot to be desired, especially with the heft price tag. They need to teach customer service, food prep and presentation.
It is actually a lovely room, very loud if busy, but the service and food was a real let down. If you go, stick with pizza, it hard to get wrong.
翻译：我的朋友带我来这里庆祝生日。我的女儿已经住院好几个星期了，她想为我做点贴心的事。可惜的是，这次体验非常令人失望。诚然，当时店里非常忙碌，但这不应影响顾客的体验。
我们在晚上7点到达，服务员询问我们是否要喝点什么。第一位女服务员服务很周到。我点了一份价值56美元的龙虾意面作为奖励，我的朋友则点了29美元的意大利烩饭。
然而，我们等了一个多小时才等到餐点。第一位女服务员对我们点的餐还没送上来的情况显得很惊讶，但并没有为这种延误提供任何补偿措施。一个小时后，第二位女服务员走到桌旁，承认延误情况确实严重，但依然没有为给顾客带来的不便提供任何饮品作为补偿。我曾在多家五星级酒店和餐厅工作过，在这种情况下，我们总会竭尽全力让顾客满意，尤其是在餐点被遗忘或长时间延误的时候。于是我开口询问道。既然我们已经在这里坐了这么久，或许您可以给我们来点饮料吧。那位年轻的女服务员说：“我得去问问老板。”一听这话，你就知道这位老板并不以顾客为中心，员工们很可能正处于严密的监视之下。
服务员理应有权酌情为因服务不当而带来不便的顾客提供些补偿。
接着，另一位黑发女士走了回来，给我送来了饮料。但我告诉那位不喝酒的朋友，她点的东西不能给她。她面带不悦之色，转身走开了，好像我们才是问题所在似的。菜终于上来了，却令人大失所望：半个盘子都被空空的龙虾壳占满了，几乎看不到多少龙虾肉；即便有的肉也又韧又没味道。我那有食物过敏问题的可怜女友点了意大利炖饭，结果却被装在一个扁平的餐盘里端上来，看起来就像5毫米厚的一层稀粥罢了。她大约3分钟就吃完了。食物的份量和稠度实在让人尴尬——因为她饿极了，吃完主菜后还得再点一份前菜。等了将近一个半小时才上来的食物，无论是分量还是卖相都差强人意，尤其是考虑到其高昂的价格。这家店亟需改进客户服务以及食物的制备与摆盘。
其实餐厅的环境挺不错的，人多的时候虽然吵闹了些，但服务与食物实在令人失望。如果去的话，还是只点披萨吧。很难搞错。
我们在晚上7点到达，服务员询问我们是否要喝点什么。第一位女服务员服务很周到。我点了一份价值56美元的龙虾意面作为奖励，我的朋友则点了29美元的意大利烩饭。
然而，我们等了一个多小时才等到餐点。第一位女服务员对我们点的餐还没送上来的情况显得很惊讶，但并没有为这种延误提供任何补偿措施。一个小时后，第二位女服务员走到桌旁，承认延误情况确实严重，但依然没有为给顾客带来的不便提供任何饮品作为补偿。我曾在多家五星级酒店和餐厅工作过，在这种情况下，我们总会竭尽全力让顾客满意，尤其是在餐点被遗忘或长时间延误的时候。于是我开口询问道。既然我们已经在这里坐了这么久，或许您可以给我们来点饮料吧。那位年轻的女服务员说：“我得去问问老板。”一听这话，你就知道这位老板并不以顾客为中心，员工们很可能正处于严密的监视之下。
服务员理应有权酌情为因服务不当而带来不便的顾客提供些补偿。
接着，另一位黑发女士走了回来，给我送来了饮料。但我告诉那位不喝酒的朋友，她点的东西不能给她。她面带不悦之色，转身走开了，好像我们才是问题所在似的。菜终于上来了，却令人大失所望：半个盘子都被空空的龙虾壳占满了，几乎看不到多少龙虾肉；即便有的肉也又韧又没味道。我那有食物过敏问题的可怜女友点了意大利炖饭，结果却被装在一个扁平的餐盘里端上来，看起来就像5毫米厚的一层稀粥罢了。她大约3分钟就吃完了。食物的份量和稠度实在让人尴尬——因为她饿极了，吃完主菜后还得再点一份前菜。等了将近一个半小时才上来的食物，无论是分量还是卖相都差强人意，尤其是考虑到其高昂的价格。这家店亟需改进客户服务以及食物的制备与摆盘。
其实餐厅的环境挺不错的，人多的时候虽然吵闹了些，但服务与食物实在令人失望。如果去的话，还是只点披萨吧。很难搞错。
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