点评:This review relates to the company and the tour we took. 5 Years ago I booked with Sicilying to visit Etna with my disabled daughter. The company were very helpful with the arrangements. Then Covid hit and Italy was shut down. The company would have gone out of business if they had to repay all booking and they offered me a credit. I never imagined that 5 years later this credit would be honoured when my partner and I managed to visit Sicily. Unfortunately my daughter could not make the trip. We had an outstanding day trip with excellent guide Peppe who took us on a car tour up Etna in glorious weather and then a wine tasting and lunch at the wonderful Etna Urban Winery . He then indulged me with a visit to the Commonwealth War Grave in Catania. A truly memorable day with a guide and a company that represented the highest standards of customer care. Thanks to Carmelo, Serena and of course Peppe
翻译:这篇评论与公司和我们参加的旅行有关。5 年前,我通过 Sicilying 预订了与我残疾女儿一起参观埃特纳火山的行程。这家公司在安排方面非常有帮助。后来,新冠疫情来袭,意大利封锁。如果他们必须偿还所有预订费用,这家公司就会倒闭,所以他们给了我一笔抵扣。我从未想过 5 年后,当我和我的伴侣成功访问西西里岛时,这笔抵扣会兑现。不幸的是,我的女儿无法成行。我们在优秀导游 Peppe 的带领下度过了一次精彩的一日游,他带我们在晴朗的天气里驾车游览了埃特纳火山,然后在美妙的埃特纳城市酒庄品尝葡萄酒并享用午餐。然后,他带我参观了卡塔尼亚的英联邦战争墓地。这是真正难忘的一天,有一位导游和一家代表最高客户服务标准的公司。感谢 Carmelo、Serena,当然还有 Peppe