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Kay F
Avoid at all Costs, Unsafe Practices!!
Tiger Trail Travel的点评
点评：DO NOT BOOK WITH TIGER TRAILS. We had a 30 km excursion booked with them to a remote village that we had really been looking forward to. On booking and confirmation of what we needed they never mentioned that it was “burning season”. The air quality index was over 400 and at the time was globally rated as the second worst air quality index in the world. We reached out to them the day before via email and WhatsAp for a contingency plan for our health and safety (I have asthma and being far from health care in very poor air quality is incredibly unsafe. In reaching out we even provided proof of the air quality index rating and the World Health Organization’s recommendation to avoid outdoor air exposure and any and all outdoor exercise for all health groups (not just sensitive groups). We received no response. We reached out to them again several times the morning of our trek inquiring again and eventually cancelling. Only to hear back from them 30 minutes after our trek was supposed to begin asking where we were. They finally responded to our original email 3 days later where they stated a refund was not possible as “the weather is not that bad” and they still felt- despite scientific evidence and World Health Organization guidance- that it was still safe to do the trek. For context we cancelled other tours in Luang Prabang for the exact same reason and even re-booked our flight to leave Laos due to the air quality and received full refunds from ethical Laos businesses that value their customers health and safety. Considering this trek definitely traverses land where mines are still actively present; after this experience I wonder how safe and careful they would have been with other practices that the trek involves. Avoid this company if you value your safety.
翻译：千万不要预订Tiger Trails的行程。我们预订了他们组织的30公里短途旅行，目的地是一个偏远村庄，我们一直非常期待这次旅行。预订和确认行程时，他们从未提及当时正值“焚烧季节”。当时的空气质量指数超过400，在全球排名倒数第二。我们在出发前一天通过电子邮件和WhatsApp联系了他们，询问有关我们健康和安全的应急方案（我患有哮喘，在空气质量极差且远离医疗机构的情况下，这非常危险）。我们甚至提供了空气质量指数等级的证明，以及世界卫生组织建议所有健康人群（不仅仅是敏感人群）避免户外空气暴露和任何户外运动的指南。我们没有收到任何回复。在徒步旅行当天早上，我们再次多次联系他们询问情况，最终取消了行程。结果，在徒步旅行原定开始时间30分钟后，他们才回复我们，询问我们在哪里。三天后，他们终于回复了我们最初的邮件，声称无法退款，因为“天气没那么糟糕”，而且尽管有科学证据和世界卫生组织的指导意见，他们仍然认为徒步旅行是安全的。作为参考，我们因为同样的原因取消了琅勃拉邦的其他旅行团，甚至因为空气质量问题重新预订了离开老挝的航班，并从重视客户健康的、有道德的老挝企业那里获得了全额退款。安全问题。考虑到这条徒步路线肯定会穿越仍有地雷的区域；经历了这次之后，我不禁怀疑他们在其他环节的安全措施是否到位。如果您重视自身安全，请避开这家公司。
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