点评:We booked this trip 2 weeks in advance from CDG to an hotel near Gare du Lyon after an overnight flight. The advice about hesitation in using the service is justified. We were charged for a ride that showed up late and changed drivers. We felt so unsafe and the drivers called to yell at us. The big red flag was the drivers texting us through What's App and not using the Welcome Pick ups app.
We were promised a refund and have not received it a week later.
Additionally, we had a 2 star experience in Barcelona with Welcome pick ups. (See separate review). We seldom give low reviews but this experience stood out in a negative way. The biggest problem is not making it right immediately after a problem was reported and poor communication.
翻译:我们提前两周预订了从巴黎戴高乐机场 (CDG) 到里昂火车站 (Gare du Lyon) 附近酒店的行程,此前我们乘坐了一夜的航班。之前有人建议我们谨慎使用这项服务,现在看来确实如此。我们被收取了费用,但司机迟到并更换了司机。我们感到非常不安全,而且司机还打电话来对我们大吼大叫。最令人担忧的是,司机没有使用 Welcome Pickups 的应用程序,而是通过 WhatsApp 与我们联系。
他们承诺会退款,但一周过去了,我们仍然没有收到退款。
此外,我们在巴塞罗那使用 Welcome Pickups 的服务也只有两星评价(详见另一篇评论)。我们很少给出低分评价,但这次的经历实在令人失望。最大的问题是,在问题报告后,他们没有立即解决问题,而且沟通非常糟糕。