点评:Hey Paul, just wanted to say thank you for organising such an incredible trip for us all. We had a fantastic time and for Jamison and myself, the chimpanzees in Kigale were the highlight. We’d definitely do it again with Journeys and will surely recommend your company to friends and colleagues of ours.
Sam is a world class professional. We felt incredibly safe and in capable, trustworthy hands with him at all times. He was exceptionally knowledgeable and patient answering all of our questions and dealing with the groups indecisiveness. He never seemed frustrated or tired despite doing 10-12hr days at the wheel and was always there to accommodate us. The small things were noticed, opening doors, ensuring we were all safe in the vehicle before driving, making sure the vehicle was always locked, secured and that our bags all made it in at each accommodation point.
We watched how other guides acted with their guests and my girlfriend and I definitely felt Sam was the most professional in the way he was presented and behaved yet still found it easy to enjoy a conversation, a laugh and to share stories with us in the car and at meal times. Regardless of how long his days were he always made time for us and made sure we knew the plan for the day, what to pack, where to go and how long we would be driving / hiking etc. He is a true asset to your organization and a phenomenally kind and outstanding guide.
Thank you again for all your work in accommodating our changing itinerary and we hope to journey with you again soon.
Cheers, Keith and Jamison
翻译:嗨,保罗,我只想说声谢谢,感谢你为我们安排了如此精彩的旅程。我们度过了一段美好的时光,对贾米森和我来说,基加莱的黑猩猩之旅更是亮点。我们一定会再次选择Journeys,也一定会向我们的朋友和同事推荐你们的公司。
萨姆是一位世界级的专业人士。和他在一起,我们感到无比安全,始终处于他那能力出众、值得信赖的团队之中。他知识渊博,耐心解答我们所有的问题,并处理团队的优柔寡断。尽管每天要开车10到12个小时,但他从未显得沮丧或疲惫,总是乐于助人。他注意到了每一个细节,比如开门、开车前确保我们所有人在车内安全、确保车辆始终锁好、安全可靠,以及我们的行李在每个住宿点都安全到位。
我们观察了其他导游如何接待客人,我和女朋友都觉得Sam的举止和专业程度无可挑剔,但他仍然乐于与我们交谈、欢笑,并在车上和用餐时分享故事。无论行程有多长,他总是抽出时间陪伴我们,确保我们了解当天的计划、打包物品、目的地以及驾车/徒步的时间等等。他是贵公司的宝贵财富,也是一位非常友善、出色的导游。
再次感谢您为配合我们不断变化的行程所做的一切努力,我们希望很快能再次与您同行。
Keith 和 Jamison,祝您旅途愉快!