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emorygrad
Unprofessional and unsafe, no apologies
Caicos Water Fun Ltd的点评
点评：We had gone on a private trip with this company a few years ago so chose them this year. Unfortunately, we had a very unsafe experience. They do not use good judgement and put my family in danger.
When picking us up on the beach, they asked us to hang off the end of the Ritz Carlton dock (since it is way above water at this time) and jump into the boat (a 3-4 foot drop). Big roller waves were coming in so we had to time it just right. After 3 of us were in the boat, a wave rammed the boat into the pylon under the dock, causing significant damage to the boat and the three of us being thrown to the bottom of the boat. We were very lucky that we did not get hit by the dock above our heads.
The captain was on his phone and tried to convince my husband to get on the boat the same way. We said no and he offered to swim out, but the captain said no. At that point, we had them take the three of us to a safer dock to get off and the trip was cancelled. We managed to get us off safely at the Club Med dock.
When I texted the owner for my refund, he didn’t even apologize, just said ‘our bad, we should’ve had you picked up at the marina’. We were all quite shaken- this could have been very bad and we are just glad nobody was injured. I’m not being dramatic- I’m an experienced boater and frankly never should have agreed to enter the boat in that way. The boater safety and lack of judgment on the captain was beyond poor.
Even if this hadn’t occurred, we still had a rough start. It started with a rate increase the day before (despite email communications and confirmation months before) and then the boat arriving 40 minutes late for our private trip. All in all, very unprofessional and unfortunately, not safe either.
When picking us up on the beach, they asked us to hang off the end of the Ritz Carlton dock (since it is way above water at this time) and jump into the boat (a 3-4 foot drop). Big roller waves were coming in so we had to time it just right. After 3 of us were in the boat, a wave rammed the boat into the pylon under the dock, causing significant damage to the boat and the three of us being thrown to the bottom of the boat. We were very lucky that we did not get hit by the dock above our heads.
The captain was on his phone and tried to convince my husband to get on the boat the same way. We said no and he offered to swim out, but the captain said no. At that point, we had them take the three of us to a safer dock to get off and the trip was cancelled. We managed to get us off safely at the Club Med dock.
When I texted the owner for my refund, he didn’t even apologize, just said ‘our bad, we should’ve had you picked up at the marina’. We were all quite shaken- this could have been very bad and we are just glad nobody was injured. I’m not being dramatic- I’m an experienced boater and frankly never should have agreed to enter the boat in that way. The boater safety and lack of judgment on the captain was beyond poor.
Even if this hadn’t occurred, we still had a rough start. It started with a rate increase the day before (despite email communications and confirmation months before) and then the boat arriving 40 minutes late for our private trip. All in all, very unprofessional and unfortunately, not safe either.
翻译：几年前我们曾参加过这家公司的私人旅行，所以今年又选择了他们。不幸的是，这次的经历非常不安全。他们缺乏判断力，让我的家人身处险境。
他们到海滩接我们时，让我们站在丽思卡尔顿酒店码头的尽头（因为当时码头高出水面），然后跳上船（落差约3-4英尺）。当时正值巨浪涌来，我们必须把握好时机。我们三人刚上船，一个巨浪就把船撞到了码头下方的桩柱上，船体严重受损，我们三人也被抛到了船底。我们非常幸运，没有被头顶上的码头砸到。
船长当时正在打电话，还试图说服我丈夫也用同样的方式上船。我们拒绝了，他提出可以游过去，但船长拒绝了。于是，我们要求他们把我们三人送到一个更安全的码头下船，并取消了行程。我们最终安全地在Club Med码头下了船。
当我发短信给船主要求退款时，他连句道歉都没有，只是说“我们的错，我们应该安排人到码头接你们”。我们当时都吓坏了——这本来可能造成非常严重的后果，幸好没有人受伤。我并非夸大其词——我是一位经验丰富的船员，坦白说，我根本不应该同意以那种方式登船。船长对船员安全问题的重视程度和判断力都差得令人发指。
即便没有发生这件事，我们的旅程一开始就非常不顺利。先是前一天价格上涨（尽管几个月前我们通过邮件沟通并确认过），然后我们的私人行程船又迟到了40分钟。总而言之，非常不专业，而且很不幸，也不安全。
他们到海滩接我们时，让我们站在丽思卡尔顿酒店码头的尽头（因为当时码头高出水面），然后跳上船（落差约3-4英尺）。当时正值巨浪涌来，我们必须把握好时机。我们三人刚上船，一个巨浪就把船撞到了码头下方的桩柱上，船体严重受损，我们三人也被抛到了船底。我们非常幸运，没有被头顶上的码头砸到。
船长当时正在打电话，还试图说服我丈夫也用同样的方式上船。我们拒绝了，他提出可以游过去，但船长拒绝了。于是，我们要求他们把我们三人送到一个更安全的码头下船，并取消了行程。我们最终安全地在Club Med码头下了船。
当我发短信给船主要求退款时，他连句道歉都没有，只是说“我们的错，我们应该安排人到码头接你们”。我们当时都吓坏了——这本来可能造成非常严重的后果，幸好没有人受伤。我并非夸大其词——我是一位经验丰富的船员，坦白说，我根本不应该同意以那种方式登船。船长对船员安全问题的重视程度和判断力都差得令人发指。
即便没有发生这件事，我们的旅程一开始就非常不顺利。先是前一天价格上涨（尽管几个月前我们通过邮件沟通并确认过），然后我们的私人行程船又迟到了40分钟。总而言之，非常不专业，而且很不幸，也不安全。
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