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GrandTour0327656****
Serious safety negligence would never use again.
Kidmoto Technologies的点评
点评：Would give zero stars if I could.
We booked Kidmoto in Sacramento because we needed reliable, safe transportation for our 9-month-old son. We normally use Uber Car Seat in Los Angeles, where we've consistently had positive experiences with securely installed Nuna car seats. Since that option wasn't available to us in Sacramento, we chose Kidmoto. Unfortunately, both rides raised serious safety concerns.
First ride: Airport to hotel
The car seat was so loose that my husband had to reinstall it. We then noticed that the seat itself was sliding and did not appear to be locked securely into the vehicle. When we brought this to the driver's attention, he looked back at us, said it wasn't supposed to do that, and continued driving. He did not stop to secure the seat, despite our concerns.
Second ride: Hotel to airport
We encountered the same issue. The car seat moved back and forth approximately six inches. This was not a minor amount of movement that we felt comfortable accepting when transporting our infant.
Both drivers admitted they did not know how to install a car seat. We documented our concerns with videos and contacted Kidmoto to request a refund, given the premium we paid for a service specifically marketed toward families.
Instead of addressing the underlying safety concerns, Kidmoto's response blamed us for removing and reinstalling the car seat on the second ride. The implication was that their drivers could no longer assist because we had intervened to address a potential safety issue ourselves.
Essentially, we were expected to accept a car seat we believed was improperly installed or risk being held responsible for trying to make it safe. As parents, we will never compromise our son's safety to avoid inconveniencing a driver or jeopardizing a refund.
Kidmoto ultimately offered a partial refund, but that does not resolve the fundamental issue. Paying a premium for child-friendly transportation should mean that child passenger safety is taken seriously. Completing a ride does not mean the service was provided safely.
I hope Kidmoto takes this feedback seriously, reviews its driver training and car seat installation procedures, and establishes a reliable process for addressing safety concerns. I would strongly encourage other parents to ask detailed questions about installation procedures before booking.
We booked Kidmoto in Sacramento because we needed reliable, safe transportation for our 9-month-old son. We normally use Uber Car Seat in Los Angeles, where we've consistently had positive experiences with securely installed Nuna car seats. Since that option wasn't available to us in Sacramento, we chose Kidmoto. Unfortunately, both rides raised serious safety concerns.
First ride: Airport to hotel
The car seat was so loose that my husband had to reinstall it. We then noticed that the seat itself was sliding and did not appear to be locked securely into the vehicle. When we brought this to the driver's attention, he looked back at us, said it wasn't supposed to do that, and continued driving. He did not stop to secure the seat, despite our concerns.
Second ride: Hotel to airport
We encountered the same issue. The car seat moved back and forth approximately six inches. This was not a minor amount of movement that we felt comfortable accepting when transporting our infant.
Both drivers admitted they did not know how to install a car seat. We documented our concerns with videos and contacted Kidmoto to request a refund, given the premium we paid for a service specifically marketed toward families.
Instead of addressing the underlying safety concerns, Kidmoto's response blamed us for removing and reinstalling the car seat on the second ride. The implication was that their drivers could no longer assist because we had intervened to address a potential safety issue ourselves.
Essentially, we were expected to accept a car seat we believed was improperly installed or risk being held responsible for trying to make it safe. As parents, we will never compromise our son's safety to avoid inconveniencing a driver or jeopardizing a refund.
Kidmoto ultimately offered a partial refund, but that does not resolve the fundamental issue. Paying a premium for child-friendly transportation should mean that child passenger safety is taken seriously. Completing a ride does not mean the service was provided safely.
I hope Kidmoto takes this feedback seriously, reviews its driver training and car seat installation procedures, and establishes a reliable process for addressing safety concerns. I would strongly encourage other parents to ask detailed questions about installation procedures before booking.
翻译：如果可以的话，我会给零星评价。
我们在萨克拉门托预订了Kidmoto的服务，因为我们需要为9个月大的儿子安排可靠且安全的交通方式。通常在洛杉矶我们会使用Uber Car Seat服务，以往使用该服务时Nuna儿童安全座椅都能被稳妥地安装好，体验一直不错。由于在萨克拉门托无法使用该服务，我们才选择了Kidmoto。可惜的是，我们两次乘坐该服务的车辆时都发现了严重的安全隐患。第一次乘车：从机场到酒店
汽车座椅松垮得厉害，我丈夫不得不重新安装。随后我们发现座椅本身也在滑动，似乎并未牢固地固定在车上。当我们向司机指出这一点时，他回头看了我们一眼，说这种情况本不该发生，然后继续开车。尽管我们忧心忡忡，他却并未停车去固定座椅。
第二次乘车：从酒店到机场
我们又遇到了同样的问题。那个汽车安全座椅前后移动了大约六英寸。这样的移动幅度实在不容小觑，我们在携带婴儿出行时绝对无法接受这种情况。
两位司机都承认自己不会安装汽车安全座椅。我们录制了相关视频以记录自己的担忧，并联系了Kidmoto公司要求退款——毕竟我们为这项专门面向家庭的服务支付了高价。
然而，他们并未着手解决这些根本性的安全问题。Kidmoto的回复将我们在第二次乘车时拆下并重新安装汽车安全座椅的行为归咎于我们。言下之意就是，由于我们自行处理了这个可能存在的安全隐患，他们的司机便无法再提供协助了。
实际上，他们期望我们接受一个我们认为安装不当的安全座椅，否则就要为我们试图确保儿童安全的行为负责。作为父母，我们绝不会为了不给司机添麻烦或保住退款而拿儿子的安全冒险。Kidmoto最终提供了部分退款，但这并未解决根本问题。为适合儿童使用的交通工具支付额外费用，理应意味着对儿童乘客的安全问题给予充分重视。完成一次行程并不等同于服务是在安全条件下提供的。
希望Kidmoto能重视这一反馈意见，重新审视其司机培训及儿童安全座椅安装流程，并建立起一套切实可行的机制来处理各类安全问题。我强烈建议其他家长在预订之前，详细询问有关安装流程的问题。
我们在萨克拉门托预订了Kidmoto的服务，因为我们需要为9个月大的儿子安排可靠且安全的交通方式。通常在洛杉矶我们会使用Uber Car Seat服务，以往使用该服务时Nuna儿童安全座椅都能被稳妥地安装好，体验一直不错。由于在萨克拉门托无法使用该服务，我们才选择了Kidmoto。可惜的是，我们两次乘坐该服务的车辆时都发现了严重的安全隐患。第一次乘车：从机场到酒店
汽车座椅松垮得厉害，我丈夫不得不重新安装。随后我们发现座椅本身也在滑动，似乎并未牢固地固定在车上。当我们向司机指出这一点时，他回头看了我们一眼，说这种情况本不该发生，然后继续开车。尽管我们忧心忡忡，他却并未停车去固定座椅。
第二次乘车：从酒店到机场
我们又遇到了同样的问题。那个汽车安全座椅前后移动了大约六英寸。这样的移动幅度实在不容小觑，我们在携带婴儿出行时绝对无法接受这种情况。
两位司机都承认自己不会安装汽车安全座椅。我们录制了相关视频以记录自己的担忧，并联系了Kidmoto公司要求退款——毕竟我们为这项专门面向家庭的服务支付了高价。
然而，他们并未着手解决这些根本性的安全问题。Kidmoto的回复将我们在第二次乘车时拆下并重新安装汽车安全座椅的行为归咎于我们。言下之意就是，由于我们自行处理了这个可能存在的安全隐患，他们的司机便无法再提供协助了。
实际上，他们期望我们接受一个我们认为安装不当的安全座椅，否则就要为我们试图确保儿童安全的行为负责。作为父母，我们绝不会为了不给司机添麻烦或保住退款而拿儿子的安全冒险。Kidmoto最终提供了部分退款，但这并未解决根本问题。为适合儿童使用的交通工具支付额外费用，理应意味着对儿童乘客的安全问题给予充分重视。完成一次行程并不等同于服务是在安全条件下提供的。
希望Kidmoto能重视这一反馈意见，重新审视其司机培训及儿童安全座椅安装流程，并建立起一套切实可行的机制来处理各类安全问题。我强烈建议其他家长在预订之前，详细询问有关安装流程的问题。
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