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Rebecca K
Would not recommend
Boru Lounge的点评
点评：Here’s a polished **Tripadvisor-style review** version—more concise, impactful, and suited to that platform:
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**Very Disappointing Lounge Experience**
I was really looking forward to using the Boru Lounge at Shannon Airport, especially as the airport itself is usually such a pleasant and well-run place with friendly, helpful staff throughout.
Unfortunately, this experience was extremely disappointing.
We arrived around 7:30am and were checked in without issue, but it quickly became clear there was virtually no food available. When my partner commented on this, the staff member said she had been “snowed under” — despite there only being one other guest in the lounge at the time.
What was more frustrating was seeing the same staff member spend about 15 minutes chatting in the kitchen instead of restocking anything.
Things got worse when another family arrived with two young children and were actually told they’d be better off leaving the lounge to find food elsewhere. That is completely unacceptable for a paid lounge service.
The most uncomfortable part of the experience came when I took a short video of the empty food trays. The staff member approached us in a confrontational manner, stating she had seen me filming and asking if we were going to make a complaint. This felt intimidating and very unprofessional, especially in front of other guests.
Lounge access is booked in advance, so there is no excuse for such a lack of preparation. Overall, this was a very poor experience that does not reflect well on Shannon Airport.
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**Very Disappointing Lounge Experience**
I was really looking forward to using the Boru Lounge at Shannon Airport, especially as the airport itself is usually such a pleasant and well-run place with friendly, helpful staff throughout.
Unfortunately, this experience was extremely disappointing.
We arrived around 7:30am and were checked in without issue, but it quickly became clear there was virtually no food available. When my partner commented on this, the staff member said she had been “snowed under” — despite there only being one other guest in the lounge at the time.
What was more frustrating was seeing the same staff member spend about 15 minutes chatting in the kitchen instead of restocking anything.
Things got worse when another family arrived with two young children and were actually told they’d be better off leaving the lounge to find food elsewhere. That is completely unacceptable for a paid lounge service.
The most uncomfortable part of the experience came when I took a short video of the empty food trays. The staff member approached us in a confrontational manner, stating she had seen me filming and asking if we were going to make a complaint. This felt intimidating and very unprofessional, especially in front of other guests.
Lounge access is booked in advance, so there is no excuse for such a lack of preparation. Overall, this was a very poor experience that does not reflect well on Shannon Airport.
翻译：以下是经过润色的**TripAdvisor风格评论**版本——更加简洁有力，也更适合该平台：
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**非常令人失望的贵宾休息室体验**
我原本非常期待使用香农机场的博鲁贵宾休息室，尤其因为机场本身通常环境宜人、管理有序，工作人员也热情友好。
然而，这次体验却极其令人失望。
我们早上7:30左右到达，办理入住手续很顺利，但很快就发现几乎没有食物供应。当我的伴侣提出这个问题时，工作人员说她“忙得不可开交”——尽管当时休息室里只有另一位客人。
更令人沮丧的是，我看到这位工作人员在厨房里聊了大约15分钟，而不是去补充食物。
更糟糕的是，另一家人带着两个小孩到达后，竟然被告知他们最好离开休息室去别处找吃的。对于一个付费贵宾休息室来说，这样的服务完全不可接受。
最令人不适的是，当我拍摄空餐盘的视频时，工作人员态度咄咄逼人地走过来，说她看到我在拍摄，并问我们是否要投诉。这种做法令人感到害怕，而且非常不专业，尤其是在其他客人面前。
贵宾休息室的使用权是提前预订的，所以这种准备不足是完全没有借口的。总而言之，这是一次非常糟糕的体验，严重损害了香农机场的形象。
---
**非常令人失望的贵宾休息室体验**
我原本非常期待使用香农机场的博鲁贵宾休息室，尤其因为机场本身通常环境宜人、管理有序，工作人员也热情友好。
然而，这次体验却极其令人失望。
我们早上7:30左右到达，办理入住手续很顺利，但很快就发现几乎没有食物供应。当我的伴侣提出这个问题时，工作人员说她“忙得不可开交”——尽管当时休息室里只有另一位客人。
更令人沮丧的是，我看到这位工作人员在厨房里聊了大约15分钟，而不是去补充食物。
更糟糕的是，另一家人带着两个小孩到达后，竟然被告知他们最好离开休息室去别处找吃的。对于一个付费贵宾休息室来说，这样的服务完全不可接受。
最令人不适的是，当我拍摄空餐盘的视频时，工作人员态度咄咄逼人地走过来，说她看到我在拍摄，并问我们是否要投诉。这种做法令人感到害怕，而且非常不专业，尤其是在其他客人面前。
贵宾休息室的使用权是提前预订的，所以这种准备不足是完全没有借口的。总而言之，这是一次非常糟糕的体验，严重损害了香农机场的形象。
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