点评:I’ve been to the Kentucky Castle several times and always enjoyed the atmosphere and food. This experience was very disappointing. The staff were unorganized and inattentive. The checking in process was chaotic, they forgot about us, and there was a waiter organizing his food on counter behind hostess stand. He was rude to other staff and those of us waiting in front hall. The manager did nothing to help or excuse him. Our server was kind but inattentive. All of this may have been forgotten had the food been good. My crab cake was old and inedible, the homefries cold and bland. My mother’s chicken with her waffle was burnt and the waffle was cold. The cheesecake dessert was terrible.
On a positive note the decorations were beautiful and we were able to get some memorable pictures.
I will not be dining there again and will not recommend to anyone I know.
翻译:我去过肯塔基城堡好几次了,一直都很喜欢那里的氛围和食物。但这次的体验却非常令人失望。员工组织混乱,服务人员也漫不经心。办理入住手续的过程十分混乱,他们甚至把我们忘了,还有一位服务员在接待台后面的柜台上整理自己的食物。他对其他员工和我们在前厅等候的客人态度都很粗鲁。经理对此既没有提供任何帮助,也没有为他开脱。我们的服务员虽然态度友善,但同样不够周到。如果食物好吃的话,这些缺点或许还能被忽略。我的蟹饼又老又硬,根本没法吃;炸薯条又冷又淡;我母亲点的鸡肉配华夫饼烤焦了,华夫饼也是冷的;芝士蛋糕甜点更是难以下咽。
不过,值得一提的是,餐厅的装饰很漂亮,我们也拍了一些值得纪念的照片。
我以后不会再去这家餐厅用餐,也不会推荐给任何人。