点评:The trip itself was good and the boat and staff were good. The problem is how they handle stolen luggage. Our luggage was taken before we could get off the boat. The on site staff were helpful but the staff at the office were unprofessional and borderline incompetent. We contacted the office several times only for them to lazily respond they had no information. After really pressing the issue they sent us a picture of returned luggage and there was the luggage exactly as we described that they supposedly didn't have. After receiving the luggage back, the locks had been pried and we were missing cosmetics and some jewelry. The way things were handled was disorganized and apathetic. They had our luggage, but didn't notify us and now we have suspicions about who actually took our items.
So be warned, keep your luggage with you or have a tracker on them because the support you get will be non-existent.
翻译:旅行本身不错,船和工作人员都很好。问题在于他们处理行李失窃的方式。我们的行李在我们下船前就被偷了。现场工作人员很热心,但办公室的工作人员却很不专业,甚至可以说是无能。我们多次联系办公室,他们却总是敷衍地回复说没有相关信息。在我们反复追问后,他们才发给我们一张归还行李的照片,照片上正是我们描述的那件他们之前声称没有找到的行李。然而,当我们拿到行李时,发现锁被撬开了,一些化妆品和首饰也丢了。他们的处理方式混乱不堪,冷漠无情。他们明明拿到了我们的行李,却没有通知我们,现在我们怀疑是谁偷走了我们的东西。
所以,请大家务必小心,一定要把行李放在身边,或者在行李上安装追踪器,因为他们根本不会提供任何帮助。