点评:Our visit to Rockland Estate Rainforest Adventure in St. Martin, meant as a celebration for my brother’s birthday, was deeply disappointing. The staff’s demeanor was unwelcoming and unprofessional, setting a negative tone from the start.
The most significant issue was our experience with the Flying Dutchman. Initially informed the wait would be no more than an hour, we ended up waiting for an hour and forty-five minutes. Worse still, we were then told it would be at least another 45 minutes, extending past the ride’s closing time. This miscommunication and extended delay, without a proper explanation or apology, was extremely frustrating.
When we, along with over 20 other guests, decided to leave and requested refunds, the staff’s response was combative. There was no confirmation or proof of refund provided, adding to our dissatisfaction and uncertainty.
In conclusion, our visit was marred by poor customer service, misleading communication about wait times, and a lack of basic hospitality. It’s disheartening that what was supposed to be a special day turned into a memorable disappointment.
翻译:我们去圣马丁的罗克兰庄园雨林探险是为了庆祝我哥哥的生日,结果非常令人失望。工作人员的举止不热情且不专业,从一开始就奠定了消极的基调。
最重要的问题是我们与飞翔的荷兰人号的经历。最初告知等待时间不会超过一个小时,但我们最终等了一个小时四十五分钟。更糟糕的是,我们随后被告知至少还需要 45 分钟,超过了游乐设施的关闭时间。这种沟通不畅和长时间的延误,没有适当的解释或道歉,令人非常沮丧。
当我们和其他 20 多名客人决定离开并要求退款时,工作人员的反应很激烈。没有提供退款确认或证明,这增加了我们的不满和不确定性。
总之,我们的访问因糟糕的客户服务、关于等待时间的误导性沟通以及缺乏基本的招待而受到损害。令人沮丧的是,本来应该是特别的一天却变成了令人难忘的失望。