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Carly P
DO NOT order online from this company.
The Cheese Shop的点评
点评：So for Christmas 2025 I was after some particular cheese for Christmas, cheese that's no longer widely available. after looking online at a few different companies I very stupidly chose to order from this company.
I placed the order at the start of December.
They rang me straight away, asking if it was for Christmas, which it was. and arranged a delivery date, 22nd Dec.
I was even happier when i got my dispatch notice 2 days prior.
but did my cheese turn up? NO!
I waited. I called. No one answered the phone.
I sent several emails, all ignored.
I did eventually get an email response telling me that they had had a problem with Royal Mail not giving them the tracking and that RM had messed up.
RM don't put the labels on items, thats down to the company. they do that before RM collects. believe me, without going into details I know exactly how that all works.
they promised me a refund.
I was pleasant, I mean, things go wrong, right?
OK i didn't get my cheese for Christmas but worse things can happen.
2 weeks later, still no refund, still being ignored via email, still not answering the phone.
Lucky I paid through PayPal, put a dispute in and they've instantly refunded my money. I'm actually quite angry that I was just ignored. had the worst year of my life so decided to treat the family (or me!!!) to some nice cheese at Christmas. OK they didn't arrive but some customer service would be nice. absolutely disgraceful if you ask me.
I placed the order at the start of December.
They rang me straight away, asking if it was for Christmas, which it was. and arranged a delivery date, 22nd Dec.
I was even happier when i got my dispatch notice 2 days prior.
but did my cheese turn up? NO!
I waited. I called. No one answered the phone.
I sent several emails, all ignored.
I did eventually get an email response telling me that they had had a problem with Royal Mail not giving them the tracking and that RM had messed up.
RM don't put the labels on items, thats down to the company. they do that before RM collects. believe me, without going into details I know exactly how that all works.
they promised me a refund.
I was pleasant, I mean, things go wrong, right?
OK i didn't get my cheese for Christmas but worse things can happen.
2 weeks later, still no refund, still being ignored via email, still not answering the phone.
Lucky I paid through PayPal, put a dispute in and they've instantly refunded my money. I'm actually quite angry that I was just ignored. had the worst year of my life so decided to treat the family (or me!!!) to some nice cheese at Christmas. OK they didn't arrive but some customer service would be nice. absolutely disgraceful if you ask me.
翻译：所以，为了2025年的圣诞节，我想要一种特别的奶酪，一种现在已经很难买到的奶酪。我在网上查了几家公司，最后傻乎乎地选了这家。
我在12月初下的单。
他们很快就给我打电话，问我是不是圣诞节用的，我说是的。然后他们安排了送货日期，12月22日。
两天前我收到了发货通知，当时我更是高兴极了。
但是我的奶酪到了吗？没有！
我等啊等，打电话，没人接。
我发了好几封邮件，全都没人理。
最后我终于收到了一封回复邮件，说皇家邮政没给他们提供追踪信息，是皇家邮政搞砸了。
皇家邮政不负责贴标签，那是公司的事。他们会在皇家邮政取件之前贴好。相信我，我就不细说了，我完全明白是怎么回事。
他们答应给我退款。
我态度还算客气，毕竟，谁都会犯错，对吧？好吧，我圣诞节没收到奶酪，但更糟糕的事情也可能发生。
两周过去了，仍然没有退款，邮件也无人回复，电话也无人接听。
幸好我用PayPal付款，提交了争议后，他们立刻就退款了。我真的很生气，他们竟然这样对我置之不理。我经历了人生中最糟糕的一年，所以决定圣诞节给家人（或者我自己！）买些好吃的奶酪。好吧，奶酪没送到，但至少应该有客服服务吧。在我看来，这简直太糟糕了。
我在12月初下的单。
他们很快就给我打电话，问我是不是圣诞节用的，我说是的。然后他们安排了送货日期，12月22日。
两天前我收到了发货通知，当时我更是高兴极了。
但是我的奶酪到了吗？没有！
我等啊等，打电话，没人接。
我发了好几封邮件，全都没人理。
最后我终于收到了一封回复邮件，说皇家邮政没给他们提供追踪信息，是皇家邮政搞砸了。
皇家邮政不负责贴标签，那是公司的事。他们会在皇家邮政取件之前贴好。相信我，我就不细说了，我完全明白是怎么回事。
他们答应给我退款。
我态度还算客气，毕竟，谁都会犯错，对吧？好吧，我圣诞节没收到奶酪，但更糟糕的事情也可能发生。
两周过去了，仍然没有退款，邮件也无人回复，电话也无人接听。
幸好我用PayPal付款，提交了争议后，他们立刻就退款了。我真的很生气，他们竟然这样对我置之不理。我经历了人生中最糟糕的一年，所以决定圣诞节给家人（或者我自己！）买些好吃的奶酪。好吧，奶酪没送到，但至少应该有客服服务吧。在我看来，这简直太糟糕了。
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