点评:A show was cancelled at Grants Pass Rogue Theatre, and they gave us a credit and said they won't give a refund, even though there was no disclaimer that said there would be no refunds. This was a birthday show ( Lord of the Rings concert) for my husbands, daughters, and my birthday that were bought for us. They will not answer the phone, return messages, or reply to emails: they completely ghost you. They are forcing people to either lose their money, which they will then keep, which is stealing, or forcing us to use this "credit" on a show that we have zero interest in and would not have bought in the first place. Horrible customer service, and I will NEVER suggest to people to support this business, or go to Rogue Theater myself because of their horrible practices and will tell everybody about how horrible Rogue Theater is! Horrible business practice, do NOT recommend, zero stars!
翻译:格rants Pass Rogue剧院取消了一场演出,他们虽给我们提供了抵用券,却表示不会退款——尽管事先并没有任何说明禁止退款的条款。这场演出本是为我丈夫、女儿们以及我本人的生日而购买的(《指环王》音乐会)。如今他们既不接电话、不回复留言,也不回邮件:完全对观众置之不理。他们就是在逼观众蒙受损失,而这笔钱最终就落入了他们的口袋。这等同于偷窃,或者强迫我们把这笔“信用额度”用在我们毫无兴趣、根本不会购买的演出上。他们的客户服务糟糕透顶。鉴于其不良的商业行为,我绝对不会向任何人推荐这家商家,我自己也绝不会去Rogue Theater。我会把Rogue Theater有多糟糕告诉所有人!这种商业行为实在恶劣,绝对不推荐,零星评价!