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Warning: Thomas Family Farm Silences Customers Instead of Solving Problems
Thomas Family Farm的点评
点评：SAVE YOUR TIME AND MONEY
⭐ Rating: 0 stars
I’ve been a loyal customer of Thomas Family Farm for over ten years, but after this season, I can no longer support or recommend them. The complete lack of concern for customer feedback — especially from long-time patrons — is deeply disappointing and unprofessional.
I reached out multiple times regarding a group activity planned for Halloween weekend and received no response for weeks. When I asked publicly on TikTok why no one had followed up, my comment was deleted and I was told, “We do not tolerate complaining here.” That kind of response is not only dismissive but entirely inappropriate for a business that claims to value its community.
When I escalated the issue via their official email, I was met with a generic reply stating they don’t take phone calls and only respond via email due to “the number of correspondence.” This impersonal approach to resolving important concerns shows a complete disregard for customer service and accountability.
If you're considering visiting Thomas Family Farm next fall, I strongly urge you to reconsider. There are other reputable farms in the area — like Bob’s Corn or Stalker Farms — that actually care about their guests and treat them with respect.
Customer service matters. Ignoring loyal customers and silencing feedback is not the way to run a business.
⭐ Rating: 0 stars
I’ve been a loyal customer of Thomas Family Farm for over ten years, but after this season, I can no longer support or recommend them. The complete lack of concern for customer feedback — especially from long-time patrons — is deeply disappointing and unprofessional.
I reached out multiple times regarding a group activity planned for Halloween weekend and received no response for weeks. When I asked publicly on TikTok why no one had followed up, my comment was deleted and I was told, “We do not tolerate complaining here.” That kind of response is not only dismissive but entirely inappropriate for a business that claims to value its community.
When I escalated the issue via their official email, I was met with a generic reply stating they don’t take phone calls and only respond via email due to “the number of correspondence.” This impersonal approach to resolving important concerns shows a complete disregard for customer service and accountability.
If you're considering visiting Thomas Family Farm next fall, I strongly urge you to reconsider. There are other reputable farms in the area — like Bob’s Corn or Stalker Farms — that actually care about their guests and treat them with respect.
Customer service matters. Ignoring loyal customers and silencing feedback is not the way to run a business.
翻译：省时省钱
⭐ 评分：0 星
十多年来，我一直是托马斯家庭农场的忠实顾客，但今年之后，我再也无法支持或推荐他们了。他们完全漠视顾客反馈——尤其是老顾客的反馈——这令人深感失望，也极其不专业。
我曾多次联系他们，询问万圣节周末的团体活动安排，但几周都没有收到回复。当我在 TikTok 上公开询问为何无人跟进时，我的评论被删除，并被告知“我们不接受投诉”。这种回应不仅冷漠无情，而且对于一家声称重视社区的企业来说，更是完全不合适。
当我通过他们的官方邮箱升级投诉时，却只收到一封千篇一律的回复，称他们不接电话，只通过邮件回复，因为“邮件太多”。这种处理重要问题冷漠无情的做法，完全无视了客户服务和责任感。
如果您正考虑明年秋天去托马斯家庭农场，我强烈建议您三思。附近还有其他一些信誉良好的农场，比如鲍勃玉米农场（Bob’s Corn）或斯托克农场（Stalker Farms），他们真正关心顾客，并以尊重的态度对待顾客。
客户服务至关重要。忽视忠实顾客、压制反馈意见绝非经营之道。
⭐ 评分：0 星
十多年来，我一直是托马斯家庭农场的忠实顾客，但今年之后，我再也无法支持或推荐他们了。他们完全漠视顾客反馈——尤其是老顾客的反馈——这令人深感失望，也极其不专业。
我曾多次联系他们，询问万圣节周末的团体活动安排，但几周都没有收到回复。当我在 TikTok 上公开询问为何无人跟进时，我的评论被删除，并被告知“我们不接受投诉”。这种回应不仅冷漠无情，而且对于一家声称重视社区的企业来说，更是完全不合适。
当我通过他们的官方邮箱升级投诉时，却只收到一封千篇一律的回复，称他们不接电话，只通过邮件回复，因为“邮件太多”。这种处理重要问题冷漠无情的做法，完全无视了客户服务和责任感。
如果您正考虑明年秋天去托马斯家庭农场，我强烈建议您三思。附近还有其他一些信誉良好的农场，比如鲍勃玉米农场（Bob’s Corn）或斯托克农场（Stalker Farms），他们真正关心顾客，并以尊重的态度对待顾客。
客户服务至关重要。忽视忠实顾客、压制反馈意见绝非经营之道。
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