点评:I am really surprised by the perfect reviews given to this surf school. Although, yes we did learn to surf, we are an athletic family that typically picks up on sports quickly. What was disappointing was the complete lack of customer service. It was like we were a bother to them. We stopped by the day prior to the lesson because the gentleman we were renting a home from is friends with the owners and told us to go by and introduce ourselves and ask about rentals. We were met by Elvin who has zero customer service skills and appeared bothered by the fact we were stopping by. The morning of our lesson was a similar experience with zero service or communication. We thought maybe it was the Pura Vida culture, but we went on an ATV tour and did some shopping and were met with the friendly and helpful faces we had experienced in other parts of Costa Rica.
翻译:我对这家冲浪学校的完美评价感到非常惊讶。虽然我们确实学会了冲浪,但我们一家人都热爱运动,通常很快就能掌握各种运动技能。真正令人失望的是他们完全没有客户服务意识。感觉我们像是在打扰他们。我们在上课前一天去了一趟,因为我们租住的房子的房东和这家学校的老板是朋友,他让我们去打个招呼,顺便问问租房的事。接待我们的是埃尔文,他完全不懂待客之道,而且看起来对我们的到访很不耐烦。上课那天早上,情况也差不多,服务态度和沟通都一塌糊涂。我们一开始以为这就是所谓的“纯粹生活”(Pura Vida)文化,但后来我们参加了ATV越野车之旅,逛了逛街,遇到了和我们在哥斯达黎加其他地方遇到的一样热情友好的人们。