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Major safeguarding issue
Crystal Leisure Centre的点评
点评：Today I took my disabled son to this leisure centre and was met with what I can only describe as discrimination under the Equality Act 2010, along with a serious safeguarding failure.
My son is a Type 1 diabetic and must check his blood sugars every 10–15 minutes during activity, as he drops extremely quickly when swimming. We regularly visit pools across the Midlands, and have never experienced anything like this.
On arrival, we asked if his clear medical bag could be kept safely with the lifeguard in the booth where wristbands are issued. This was flatly refused, with no explanation other than “I’m not looking after that.” I clearly explained that the bag contained essential medical supplies, including needles (backup insulin pens and a finger pricker).
Despite this, we were told to leave the bag on the side of the pool near the toddler area.
I was honestly shocked. Being instructed to leave a transparent bag containing needles and hypo treatments unattended where young children could access it is a major safeguarding concern. I cannot understand how anyone could believe this is safer than securing it behind a staffed booth.
This also represents a complete failure to make reasonable adjustments, as required under the Equality Act 2010. Every other pool we have visited has been able to accommodate a medical bag appropriately, so why not this one?
For the first time since my son’s diagnosis, I genuinely felt he was discriminated against because of his disability. I’m deeply saddened that other families managing Type 1 diabetes may face the same treatment here, and I’m extremely concerned about the safety implications for other children and swimmers.
This situation needs urgent review
My son is a Type 1 diabetic and must check his blood sugars every 10–15 minutes during activity, as he drops extremely quickly when swimming. We regularly visit pools across the Midlands, and have never experienced anything like this.
On arrival, we asked if his clear medical bag could be kept safely with the lifeguard in the booth where wristbands are issued. This was flatly refused, with no explanation other than “I’m not looking after that.” I clearly explained that the bag contained essential medical supplies, including needles (backup insulin pens and a finger pricker).
Despite this, we were told to leave the bag on the side of the pool near the toddler area.
I was honestly shocked. Being instructed to leave a transparent bag containing needles and hypo treatments unattended where young children could access it is a major safeguarding concern. I cannot understand how anyone could believe this is safer than securing it behind a staffed booth.
This also represents a complete failure to make reasonable adjustments, as required under the Equality Act 2010. Every other pool we have visited has been able to accommodate a medical bag appropriately, so why not this one?
For the first time since my son’s diagnosis, I genuinely felt he was discriminated against because of his disability. I’m deeply saddened that other families managing Type 1 diabetes may face the same treatment here, and I’m extremely concerned about the safety implications for other children and swimmers.
This situation needs urgent review
翻译：今天我带残疾儿子去这家休闲中心，却遭遇了我认为违反2010年《平等法案》的歧视，以及严重的儿童安全保障缺失。
我儿子患有1型糖尿病，游泳时血糖下降非常快，因此在活动期间必须每隔10-15分钟测量一次血糖。我们经常去英格兰中部地区的游泳池，从未遇到过这种情况。
到达后，我们询问是否可以将他透明的医疗包交给发放腕带的救生员保管。对方断然拒绝，除了“我不负责保管”之外，没有给出任何解释。我清楚地解释说，包里装着重要的医疗用品，包括针头（备用胰岛素笔和指尖采血针）。
尽管如此，他们还是让我们把包放在泳池边靠近幼儿区的地方。
我感到非常震惊。让一个装有针头和低血糖治疗用品的透明包无人看管地放在幼儿可以接触到的地方，这严重违反了儿童安全保障规定。我无法理解怎么会有人认为这样做比放在有工作人员值守的柜台后面更安全。
这也完全违反了2010年《平等法案》中关于合理调整的要求。我们去过的其他游泳池都能妥善安置医疗包，为什么这家不行？
自从我儿子确诊以来，我第一次真切地感受到他因为残疾而受到歧视。想到其他患有1型糖尿病的家庭可能也会在这里遭遇同样的待遇，我深感悲痛，也十分担忧这会对其他儿童和游泳者的安全造成影响。
这种情况亟需审查。
我儿子患有1型糖尿病，游泳时血糖下降非常快，因此在活动期间必须每隔10-15分钟测量一次血糖。我们经常去英格兰中部地区的游泳池，从未遇到过这种情况。
到达后，我们询问是否可以将他透明的医疗包交给发放腕带的救生员保管。对方断然拒绝，除了“我不负责保管”之外，没有给出任何解释。我清楚地解释说，包里装着重要的医疗用品，包括针头（备用胰岛素笔和指尖采血针）。
尽管如此，他们还是让我们把包放在泳池边靠近幼儿区的地方。
我感到非常震惊。让一个装有针头和低血糖治疗用品的透明包无人看管地放在幼儿可以接触到的地方，这严重违反了儿童安全保障规定。我无法理解怎么会有人认为这样做比放在有工作人员值守的柜台后面更安全。
这也完全违反了2010年《平等法案》中关于合理调整的要求。我们去过的其他游泳池都能妥善安置医疗包，为什么这家不行？
自从我儿子确诊以来，我第一次真切地感受到他因为残疾而受到歧视。想到其他患有1型糖尿病的家庭可能也会在这里遭遇同样的待遇，我深感悲痛，也十分担忧这会对其他儿童和游泳者的安全造成影响。
这种情况亟需审查。
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