下载App
资质规则
旅行
账户
Andy B
Broken agreements & company credibility
Jet Holidays Watersports的点评
点评：Broken agreements & company credibility
Booked a Jet2 holiday in Corfu at Golden Mare for 2nd week of easter. Long story, but essentially this hotel had not been inspected by Jet2 & on arrival rooms were not available, as hotel not ready to open for season. Many disgruntled Jet2 customers were then moved to Mare Blue hotel next day & local Jet2 rep agreed a £40/night/PP compensation for the lost day & half of holiday.
Later in week Rep advised that the company (Jet2) had renaged on the promiced compensation.
Very poor customer service and broken promices.
We gave them several chances to communicate, as sent 4 complaint messages via their website link, but no comms.
Do not trust Jet2 as they are not honourable.
Broken agreements - We undersatand that things go wrong and hotels open for season to early, but when a compansation refund it agreed by local in country Jet2 rep, it should be honoured by head office.
Update on 25th April - Still not had any meaningful dialogue with Jet, just autobot reply to original post, again promicing that somone would contact us, but this has alo turned out to be another broken promice. Very disapointing.
Booked a Jet2 holiday in Corfu at Golden Mare for 2nd week of easter. Long story, but essentially this hotel had not been inspected by Jet2 & on arrival rooms were not available, as hotel not ready to open for season. Many disgruntled Jet2 customers were then moved to Mare Blue hotel next day & local Jet2 rep agreed a £40/night/PP compensation for the lost day & half of holiday.
Later in week Rep advised that the company (Jet2) had renaged on the promiced compensation.
Very poor customer service and broken promices.
We gave them several chances to communicate, as sent 4 complaint messages via their website link, but no comms.
Do not trust Jet2 as they are not honourable.
Broken agreements - We undersatand that things go wrong and hotels open for season to early, but when a compansation refund it agreed by local in country Jet2 rep, it should be honoured by head office.
Update on 25th April - Still not had any meaningful dialogue with Jet, just autobot reply to original post, again promicing that somone would contact us, but this has alo turned out to be another broken promice. Very disapointing.
翻译：违约与公司信誉问题
我预订了Jet2在科孚岛Golden Mare酒店的复活节假期，入住时间是复活节第二周。事情说来话长，但简而言之，这家酒店未经Jet2检查，我们抵达时发现房间已无法入住，因为酒店尚未做好迎接旺季的准备。许多不满的Jet2乘客第二天被安排入住Mare Blue酒店，当地Jet2代表同意每人每晚赔偿40英镑，以弥补损失的一天半假期。
一周后，代表告知我们公司（Jet2）违背了之前承诺的赔偿。
客户服务极差，承诺也未能兑现。
我们给了他们多次沟通机会，通过他们的网站链接发送了4条投诉信息，但始终没有收到回复。
不要相信Jet2，他们毫无信誉可言。
违约——我们理解酒店可能会提前开业，但当地Jet2代表已经同意赔偿，总部就应该履行承诺。
4月25日更新——仍然没有和Jet进行任何有意义的对话，只有机器人自动回复了原帖，再次承诺会有人联系我们，但这又是一个食言的承诺。非常令人失望。
我预订了Jet2在科孚岛Golden Mare酒店的复活节假期，入住时间是复活节第二周。事情说来话长，但简而言之，这家酒店未经Jet2检查，我们抵达时发现房间已无法入住，因为酒店尚未做好迎接旺季的准备。许多不满的Jet2乘客第二天被安排入住Mare Blue酒店，当地Jet2代表同意每人每晚赔偿40英镑，以弥补损失的一天半假期。
一周后，代表告知我们公司（Jet2）违背了之前承诺的赔偿。
客户服务极差，承诺也未能兑现。
我们给了他们多次沟通机会，通过他们的网站链接发送了4条投诉信息，但始终没有收到回复。
不要相信Jet2，他们毫无信誉可言。
违约——我们理解酒店可能会提前开业，但当地Jet2代表已经同意赔偿，总部就应该履行承诺。
4月25日更新——仍然没有和Jet进行任何有意义的对话，只有机器人自动回复了原帖，再次承诺会有人联系我们，但这又是一个食言的承诺。非常令人失望。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
