点评:Avoid at all costs!! This is costing us a lot!!!
We had booked the Old Farm House in Dec 2023 for 4 nights stay in Sep 2024 and paid up the full amount of KR26,400 with the contract of a FULL REFUND if cancellation is more than 1 month before commencement of stay. However, when we wrote in to cancel the booking in mid Feb 2024, with constant weekly reminders since, we had heard absolutely nothing at all from the Aurora Borealis Observatory!
NOT A SINGLE REPLY at all, not even to acknowledge they have received our notification of cancellation! Now it is already past mid Apr and all we get is total complete silence from them!!! It looks like nobody is working there or even present for the past 2 months (at least!), so beware of this place!!!
Do NOT believe what you see on their website! We have noticed that it has been upgraded since last Dec, looking even more beautiful and professional now. They have also changed the cancellation policy of getting full refund from 1 month prior to commencement of stay (our agreement last year) to 2 months (this year). Another fishy aspect of this place is that the email handling the receival of money is different from the email we have to write in to cancel our booking. When we wrote in to the former, it totally rejected our correspondence!
Due to this very expensive lesson, in the future, we will not be booking with any accommodations promising full refunds if payment is upfront. Furthermore, as we plan to see the Northern Lights end of the year, we will definitely NOT go to Norway to catch them. We will look at Iceland or Finland or Sweden or Alaska.
This is to warn all not to fall into the trap of Aurora Borealis Observatory! Avoid at all costs!!
翻译:不惜一切代价避免!!这让我们损失惨重!!!
我们于 2023 年 12 月预订了 Old Farm House,2024 年 9 月入住 4 晚,并支付了 KR26,400 的全额费用,并签订了合同,如果在入住开始前 1 个月以上取消,将全额退款。然而,当我们在 2024 年 2 月中旬写信取消预订时,自那以后每周不断提醒,我们根本没有收到北极光观测站的任何消息!
根本没有任何回复,甚至没有确认他们已收到我们的取消通知!现在已经过了 4 月中旬,我们得到的只是他们完全沉默!!!看起来过去 2 个月(至少!)没有人在那里工作,甚至没有人在场,所以要小心这个地方!!!
不要相信你在他们网站上看到的内容!我们注意到它自去年 12 月以来已经升级,现在看起来更加漂亮和专业。他们还改变了取消政策,从入住前 1 个月(我们去年的协议)到 2 个月(今年)可以全额退款。这个地方另一个可疑之处是,处理收款的电子邮件与我们取消预订时必须写的电子邮件不同。当我们写信给前者时,它完全拒绝了我们的来信!
由于这个非常昂贵的教训,将来我们不会预订任何承诺如果预付款全额退款的住宿。此外,由于我们计划在年底看北极光,我们绝对不会去挪威看。我们会去冰岛、芬兰、瑞典或阿拉斯加。
这是为了警告大家不要落入北极光观测站的陷阱!不惜一切代价避免!!