点评:Upon arrival we were greeted by a friendly waiter. It was so much fun until we asked to extend an additional 30 minutes at which point we were told we could not due to the space already having a reservation. We checked out, settled our tab and went to the bar area to have a glass of wine. After 15 minutes, no one had waited on us, and no one was in our bay that we vacated. When questioning the front desk, they didn’t really have an answer as to why we were made to leave as there were SEVERAL empty bays we observed from our table in the bar. At this point, we chose to leave. A very disappointing end to my husbands birthday celebration. Will think twice before returning here. Your customer service needs great improvement. On a Friday afternoon, when you were definitely not crowded, you failed at customer service Topgolf!!
翻译:抵达后,一位友好的服务员热情地迎接了我们。我们玩得很开心,直到我们要求延长30分钟,却被告知不能,因为这个位置已经被预订了。我们结账结账,然后去了酒吧区喝了杯葡萄酒。15分钟后,没有人为我们服务,我们腾出的座位上也空无一人。我们询问前台,他们也不知道为什么我们被要求离开,因为我们在酒吧的桌子上看到还有几个空座位。这时,我们决定离开。我丈夫的生日庆祝活动就这样以令人失望的结局收场了。以后再来这里会再三考虑。你们的客户服务需要大大改进。周五下午,客流量肯定不大,Topgolf 的客户服务却彻底失败了!!