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JR's的点评
点评：I will never understand why staff work at a place that is primarily for families and children but have such a miserable attitude! I’m normally quite forgiving in situations like this but it was my daughter’s birthday. Waited a while to be served by someone who was quite clearly new but left alone and looked terrified to come serve me, then a girl helped and didn’t even acknowledge me once, when I asked for the bumpers to go up on the lane, they didn’t say a word, just come over and put the bumpers up and walked away. Went for food after bowling and although this was good, I asked for 2 different kids desserts to go with the meal deal, when she gave me the receipt to make sure everything was ok, I questioned the ice cream wasn’t on there but she reassured me that it was fine and wouldn’t be an issue. We had our meals, waited for ages before my daughter went to say the little ones were ready for their desserts only to be met with “are they already paid for” which makes me wonder whether we would have ever got them had we not have asked and interrupted them all chatting at the kitchen. The same lady that served us and showed me the receipt then comes over with 2 brownies, when I said we should have 1 brownie and 1 strawberry ice cream, she goes “i was told you had 2 brownies” so I said no and off she went without saying a word. Comes back with a small vanilla pot of icecream with strawberry sauce on top (wouldn’t call it a strawberry icecream but my daughter liked it either way) overall, I think the staff would have rather people not interrupt them chatting than actually putting a smile on their face and serving properly! Spent over £120 on bowling, food and drinks and to be perfectly honest, I wish I hadn’t bothered.
翻译：我永远也无法理解，为什么一家主要面向家庭和儿童的保龄球馆的员工态度如此恶劣！通常情况下，遇到这种情况我都会比较宽容，但那天是我女儿的生日。我等了好一会儿才轮到一位明显是新来的服务员，她独自一人待着，看起来很害怕过来招呼我。后来一个女孩过来帮忙，却连看都没看我一眼。当我要求把球道上的挡板升起来时，她一句话也没说，只是走过来把挡板升起来就走了。打完保龄球后，我们去吃了点东西。虽然食物味道不错，但我点了两份不同的儿童甜点搭配套餐。当服务员给我收据确认一切无误时，我发现冰淇淋不在收据上，我对此表示怀疑，但她向我保证没问题，不会造成任何麻烦。我们吃完饭，等了很久，女儿才去告诉服务员孩子们的甜点可以吃了，结果服务员问“已经付过钱了吗？”这让我不禁怀疑，如果我们不问，不打断厨房里大家的聊天，我们的甜点是不是就永远也吃不到了。之前给我们上菜、给我看收据的那位女士，端来了两块布朗尼蛋糕。我说我们应该要一块布朗尼蛋糕和一份草莓冰淇淋，她却说“我听说你们要了两块布朗尼蛋糕”，我说不是，然后她一句话也没说就走了。之后她又端来一小盒香草冰淇淋，上面淋了草莓酱（虽然不能算是草莓冰淇淋，但我女儿倒是挺喜欢的）。总而言之，我觉得这些服务员宁愿顾客不打断他们聊天，也不愿意好好微笑服务！我们在保龄球、食物和饮料上花了120多英镑，说实话，我真后悔来了。
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