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[Private Transfers] Great service end-to-end!
Unitrans Be Private的点评
点评：I have been absolutely amazed by Unitrans for their services right from the first contact to the very last drop at the airport for the return journey :)
I shortlisted 7 companies for private transfer needs for our trip in Bulgaria (Sofia to Leshten via Rila Monastery, Leshten to Plovdiv and Plovdiv to Sofia Airport) and sent them an email with exact requirements. I got response from 3 on the same day, including from them. And the Unitrans was the only company that provided a professional, polished and detailed quote along with realistic suggestions of duration, proposed itinerary, different packages etc. Even their prices were transparent and most reasonable. This, along with the recommendation I received from my Bulgarian friend, made my choice easy. I am so glad I chose them.
They finalized the 3 reservations promptly once I accepted the quotes. The 'hotline' WhatsApp number (they are also on multiple apps like Viber and Telegram) was easy to contact throughout and they responded in a prompt and helpful manner whenever needed. The chauffeurs were thorough professionals, with customer-first attitude and we had some amazing conversations about the local culture, places, politics and more! Special mention for Petko, Dimitar and Martin! They were even flexible to make necessary adjustments and stops during the trips. Most importantly, I could sense the human side of the company which treats their customers and employees in a very caring manner. This was very clear in all the interactions and experiences we had.
Thank you so much to everyone involved at Unitrans - from the people who own this awesome company, to the customer relationship team, back office and of course the chauffeurs! Your team is amazing, and I wish you the very best for future! 😊🙏
I shortlisted 7 companies for private transfer needs for our trip in Bulgaria (Sofia to Leshten via Rila Monastery, Leshten to Plovdiv and Plovdiv to Sofia Airport) and sent them an email with exact requirements. I got response from 3 on the same day, including from them. And the Unitrans was the only company that provided a professional, polished and detailed quote along with realistic suggestions of duration, proposed itinerary, different packages etc. Even their prices were transparent and most reasonable. This, along with the recommendation I received from my Bulgarian friend, made my choice easy. I am so glad I chose them.
They finalized the 3 reservations promptly once I accepted the quotes. The 'hotline' WhatsApp number (they are also on multiple apps like Viber and Telegram) was easy to contact throughout and they responded in a prompt and helpful manner whenever needed. The chauffeurs were thorough professionals, with customer-first attitude and we had some amazing conversations about the local culture, places, politics and more! Special mention for Petko, Dimitar and Martin! They were even flexible to make necessary adjustments and stops during the trips. Most importantly, I could sense the human side of the company which treats their customers and employees in a very caring manner. This was very clear in all the interactions and experiences we had.
Thank you so much to everyone involved at Unitrans - from the people who own this awesome company, to the customer relationship team, back office and of course the chauffeurs! Your team is amazing, and I wish you the very best for future! 😊🙏
翻译：从第一次联系一直到回程时在机场顺利送达，Unitrans的服务真的让我惊叹不已 :)
为了这次保加利亚之旅的私人接送需求，我筛选出了7家公司（行程为：索菲亚经里拉修道院前往莱什滕，之后从莱什滕到普罗夫迪夫，最后从普罗夫迪夫返回索菲亚机场），并向它们发送了包含具体要求的邮件。当天就有3家公司回复了我，其中就包括Unitrans。而Unitrans是唯一一家提供专业服务、他们提供了经过精心润色且内容详实的报价单，其中还包含了合理的行程时长建议、推荐的行程安排以及各种套餐选项。他们的价格也公开透明且十分合理。再加上保加利亚朋友给我的推荐，让我轻松做出了选择。我很庆幸自己选择了他们。
在我接受报价后，他们迅速完成了三项预订手续。那个WhatsApp“热线”号码（他们也在Viber和TeTelegram等多个应用上提供服务）随时都很容易联系上，每次我们联系时他们都能迅速且热情地给予回应。司机们都是十分专业的行家，始终把顾客的需求放在首位；我们还就当地文化、景点、政治等话题进行了许多愉快的交流！特别要提一下Petko、Dimitar和Martin！他们甚至很灵活地根据我们的需求对行程做出调整或临时安排停靠点。最重要的是……我能感受到这家公司的人性化一面——它以极其体贴的方式对待客户和员工。这一点在我们经历的所有互动与体验中都体现得淋漓尽致。
衷心感谢Unitrans的每一位成员——从创建这家卓越公司的创始人，到客户关系团队、后台工作人员，当然还有各位司机！你们的团队实在太出色了，祝愿你们未来一切顺利！😊🙏
为了这次保加利亚之旅的私人接送需求，我筛选出了7家公司（行程为：索菲亚经里拉修道院前往莱什滕，之后从莱什滕到普罗夫迪夫，最后从普罗夫迪夫返回索菲亚机场），并向它们发送了包含具体要求的邮件。当天就有3家公司回复了我，其中就包括Unitrans。而Unitrans是唯一一家提供专业服务、他们提供了经过精心润色且内容详实的报价单，其中还包含了合理的行程时长建议、推荐的行程安排以及各种套餐选项。他们的价格也公开透明且十分合理。再加上保加利亚朋友给我的推荐，让我轻松做出了选择。我很庆幸自己选择了他们。
在我接受报价后，他们迅速完成了三项预订手续。那个WhatsApp“热线”号码（他们也在Viber和TeTelegram等多个应用上提供服务）随时都很容易联系上，每次我们联系时他们都能迅速且热情地给予回应。司机们都是十分专业的行家，始终把顾客的需求放在首位；我们还就当地文化、景点、政治等话题进行了许多愉快的交流！特别要提一下Petko、Dimitar和Martin！他们甚至很灵活地根据我们的需求对行程做出调整或临时安排停靠点。最重要的是……我能感受到这家公司的人性化一面——它以极其体贴的方式对待客户和员工。这一点在我们经历的所有互动与体验中都体现得淋漓尽致。
衷心感谢Unitrans的每一位成员——从创建这家卓越公司的创始人，到客户关系团队、后台工作人员，当然还有各位司机！你们的团队实在太出色了，祝愿你们未来一切顺利！😊🙏
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