点评:I booked a spa day for me and daughter shes a teenager and doesn't want to spend loads of time with mum but we were both looking forward to the day out. Just before we left I got a phone call from reception saying they would have to cancel due to staff shortage. I explained it would be hard to rebook and I'd read reviews saying this happened. To be fair they did everything they could to fit us that day and not change our plans. The place is clean and well maintained and everyone who worked there was lovely and did everything they could to help. Amy did our treatment she was lovely and very professional she was under pressure and the treatments were cut short but she explained she was on her own in a busy spar and had to run to a nail appointment after she'd finished with us.
The food wasn't great but the lovely ladies on reception made up for it. Thank you for a nice day.
翻译:我为我和女儿预订了一天的水疗服务,她十几岁了,不想花太多时间陪妈妈,但我们俩都很期待这次出游。就在我们离开之前,我接到了前台的电话,说由于人手不足,他们不得不取消预约。我解释说重新预订会很困难,而且我看过评论说这种情况发生过。公平地说,他们那天尽了一切努力来安排我们,不改变我们的计划。这个地方很干净,维护得很好,每个工作人员都很友好,尽其所能地提供帮助。艾米为我们做了护理,她很友好,非常专业。虽然压力很大,所以护理时间被缩短了,但她解释说她一个人在一个很忙的水疗中心,做完之后还要赶去预约美甲。
食物不是很好,但前台可爱的女士们弥补了这一点。谢谢你们让我们度过了美好的一天。