点评:Unfortunately, our experience here was incredibly disappointing. The woman at the counter was demeaning, arrogant, and unnecessarily rude from the moment we interacted with her. Her attitude made us feel as though we were an inconvenience rather than potential customers.
I honestly wanted to have my Julia Roberts Pretty Woman moment and say, “Big mistake. Huge.” We had been antique shopping throughout London and the Cotswolds and had purchased quite a few pieces along the way. We absolutely would have been happy to do the same here had we been treated with even a basic level of courtesy and respect.
A beautiful shop and lovely antiques can only go so far when the customer experience is so unpleasant. Hopefully, the staff will consider treating future customers with a little more kindness and respect—you never know who is ready to buy.
翻译:遗憾的是,我们的体验极其令人失望。从我们开始交流的瞬间起,柜台后的那位女士就态度卑劣、傲慢无礼,甚至有些粗鲁得毫无必要。她的态度让我们感觉自己非但不是潜在的顾客,反而成了她的麻烦。
说实话,我当时真希望能上演一场《风月俏佳人》里朱莉娅·罗伯茨的桥段,然后说:“大错特错,严重的错误。”此前我们一直在伦敦和科茨沃尔德地区挑选古董,也买下了不少心仪的物品。如果我们能得到哪怕最基本的礼貌与尊重,我们绝对乐意在这里做同样的事。
一家装修精美的店铺以及精美的古董物品,在糟糕的顾客体验面前也显得无能为力。希望店员们今后能以更友善、更尊重的态度对待顾客——谁知道谁正准备掏钱购买呢。