点评:I've dived with DivePro International more than 150 times in Playa Del Carmen and Cozumel. Until now it was the best dive centre I've dived in the Caribbean, that was more than 15 dive centres. Unfortunately, the experience in the Dominican Republic was one of the worst. I tried to book my dives online, favouring Dive Pro over the other DIVE CENTRE I didn't know yet (Dressel Divers) because I'd already dived with them, although Dive Pro's offers were around 10% more expensive for the same dives and excursions to Saona and Catalina than Dressel Divers. What was my surprise when, in Bayahibe, I booked and paid Dive Pro to discover two days later that they DON'T operate in the Dominican Republic but only sell dives that will in fact be operated by Dressel Divers. And they sell them for 10 per cent more than Dressel itself. I was horrified by this procedure, which was not very correct to say the least. As well as another "trick". There was no fee for paying by credit card, but when it came to converting U$ dollars into the DR currency, another surprise: while the OFFICIAL exchange rate USED by the hotel was 1 to 55, the Dive Pro manager "invented" an exchange rate of 1 to 58, i.e. an IMMEDIATE increase of 4.2% of the price that jump from U$ 960 to U$ 1,000 in a second. All this to dive with another company, Dressel, who provided a good service by the way.
Finally, when my package ended, I wanted to do 12 more dives and, as I always do, even with DivePro in Cozumel, I wanted to settle up at the end because more dives or excursions could be added during the period.
Lili, a DivePro staff member, who had previously agreed that I could settle at the end, in order to make a single payment, sent messages every day via the other employee, asking me to pay immediately, as if I was going to sneak out in the middle of the night and not pay the dive centre, all this after having already booked with them 16 dives and 2 excursions (plus 18 dives with Dressel), these also with my wife, and having already paid more than U$ 1,600 altogether. From the top of my 67 years and almost 900 dives, I felt offended. What kind of customers do they think they have there to act like this? I've never seen anything like it in the more than 60 dive centres I've dived with so far.
Finally, if you have to PAY MORE to Dive Pro expecting its nonexistent service but really having to dive with Dressel Divers, isn't it better to book and PAY LESS money directly to Dressel without the need for ANY NEGOTIATIONS? Why pay MORE for nothing? I felt cheated in this whole negotiation as Dive Pro Reservations Department's Carolie Godard never told me they don’t have any boats or dive guides in RD to dive with. She never told me I WOULD NOT DIVE WITH THEM as advertised in Dive Pro website. It's TERRIBLE because divers like me choose dive centres because of the trust they place in THEM. They never think they're just brokering a sale for another dive centre he don't know.
I would just like to thank Sergio, who was in the middle of this strange negotiation onsite and was always very kind and attentive to me considering the weirdness of the situation.
翻译:我在卡门海滩和科苏梅尔与 DivePro International 一起潜水了 150 多次。到目前为止,它是我在加勒比海潜水过的最好的潜水中心,有超过 15 个潜水中心。不幸的是,多米尼加共和国的经历是最糟糕的之一。我尝试在网上预订我的潜水,比起我还不知道的其他潜水中心(Dressel Divers),我更喜欢 Dive Pro,因为我已经和他们一起潜水过,尽管 Dive Pro 的报价比相同的潜水贵 10% 左右,而且与德雷塞尔潜水员相比,前往绍纳和卡塔琳娜的游览。令我惊讶的是,我在巴亚希贝预订并支付了 Dive Pro 费用,两天后发现他们不在多米尼加共和国运营,而只销售实际上由 Dressel Divers 运营的潜水产品。而且他们的售价比德雷塞尔本身高出 10%。我对这个程序感到震惊,至少可以说它不太正确。以及另一个“伎俩”。信用卡支付不需要任何费用,但当涉及到将美元兑换成DR货币时,另一个惊喜是:虽然酒店使用的官方汇率是1比55,但Dive Pro经理“发明”了一种兑换比率为 1 至 58,即价格立即上涨 4.2%,一秒钟从 960 美元跃升至 1,000 美元。所有这一切都是为了与另一家公司 Dressel 一起潜水,顺便说一句,这家公司提供了很好的服务。
最后,当我的套餐结束时,我想再进行 12 次潜水,并且像往常一样,即使在科苏梅尔使用 DivePro,我也想在最后安定下来,因为在此期间可以添加更多的潜水或游览。
DivePro的工作人员丽丽,之前同意我最后结算,为了一次付款,每天都通过另一名员工发信息,让我立即付款,一副要溜出去的样子。在半夜,没有向潜水中心支付费用,所有这一切都是在我已经向他们预订了 16 次潜水和 2 次短途旅行(加上与 Dressel 的 18 次潜水)之后,这些也是与我的妻子一起预订的,并且已经总共支付了超过 1,600 美元。在我 67 年的职业生涯和近 900 次潜水经历中,我感到被冒犯了。他们认为什么样的客户会做出这样的行为?迄今为止,在我潜水过的 60 多个潜水中心中,我从未见过这样的事情。
最后,如果您必须向 Dive Pro 支付更多费用,期待其不存在的服务,但实际上必须与 Dressel Divers 一起潜水,那么直接向 Dressel Divers 预订并支付更少的钱而不需要任何谈判不是更好吗?为什么要花更多的钱却毫无效果?在整个谈判中,我感觉自己被欺骗了,因为 Dive Pro 预订部的 Carolie Godard 从未告诉我,他们在 RD 没有任何船只或潜水导游可供潜水。她从来没有告诉我我不会像 Dive Pro 网站上广告的那样和他们一起潜水。这太可怕了,因为像我这样的潜水员选择潜水中心是因为他们对它们的信任。他们从来不认为自己只是在为另一个他不认识的潜水中心做推销。
我只想感谢塞尔吉奥,他在现场进行了这场奇怪的谈判,考虑到情况的奇怪,他总是对我非常友善和细心。