点评:Avoid this Flip Out if you're not local.
This has been the worst Flip Out experience I’ve had. The customer service is extremely poor, communication is terrible, and the entire venue feels neglected. It’s dirty, cramped, and unbearably hot due to a lack of proper air conditioning. The furniture is old and damaged, and the toilets were in an unacceptable state.
The parking situation is also a major issue. I ended up with a £170 fine because of misleading information from staff. I was told the ticket could be cancelled, but that turned out to be false. Had they been honest from the start and told me they couldn’t cancel it, I could have dealt with it myself and avoided the fine entirely.
To make matters worse, no one replied to my email when I tried to follow up and resolve the issue. The lack of accountability and basic customer care is shocking.
Overall, the location is poorly structured, poorly maintained, and simply not worth visiting. I would not recommend this place to anyone—especially if you're coming from outside the area.
翻译:如果您不是本地人,请避开这家 Flip Out。
这是我在 Flip Out 体验最糟糕的一次。客服极其糟糕,沟通极其糟糕,整个场地感觉被忽视了。由于缺乏合适的空调,这里脏乱、拥挤,闷热难耐。家具陈旧破损,厕所状况更是糟糕透顶。
停车问题也是一个大问题。由于工作人员的误导性信息,我最终被罚款 170 英镑。他们告诉我罚单可以取消,但结果证明是假的。如果他们从一开始就诚实地告诉我无法取消,我就可以自己处理,完全避免罚款。
更糟糕的是,当我尝试跟进并解决问题时,没有人回复我的电子邮件。缺乏问责制和基本的客户服务令人震惊。
总的来说,这个地方布局混乱,维护不善,根本不值得一去。我不会向任何人推荐这个地方——尤其是如果你来自外地。