下载App
资质规则
旅行
账户
Laura B
Hoping they will change this unfair policy
Scottsdale Center for the Arts的点评
点评：This review is for the Scottsdale Arts Center ticket policy. My husband and I have been coming to shows here for years. We recently purchased tickets for 2 shows and noticed after the purchase that we were charged an extra (nearly ) 10% ticket protection charge. When I called to tell them that we did not intend to buy this, I was told that we had not opted out of the charge and therefore were required to pay. The manager said this was a new website and so (I assume) this is a new charge, or at least the automatic charge (unless I unclicked the button) was new. Only 3 people, he explained, out of hundreds, had complained. I told him that this is probably because people had not checked their bills and didn't realize they had been charged. He also told me that they are legally allowed to do this, and many sites do it. I explained that yes, many sites do ask if the customer wants ticket protection and the customer must check yes or no. But most do not automatically add it and then require people to opt out. I also explained that we are longtime customers and even if this is legal, it isn't a nice thing to do. His response was that he would pass along my message but would not refund my money. This is simply bad business and I'm so disappointed that an establishment that I have been patronizing for years would do this. I almost never write a bad review but this one stung and I felt I wanted to express my feelings.
翻译：这篇评论是关于斯科茨代尔艺术中心的票务政策的。我和我丈夫多年来一直来这里看演出。我们最近购买了两场演出的门票，购票后发现我们被额外收取了（近）10% 的门票保护费。当我打电话告诉他们我们不打算购买这笔费用时，我被告知我们没有选择退出这项收费，因此需要支付。经理说这是一个新网站，所以（我猜）这是一项新的收费，或者至少自动收费（除非我取消点击按钮）是新的。他解释说，数百人中只有 3 人投诉。我告诉他，这可能是因为人们没有查看账单，没有意识到自己被收费了。他还告诉我，他们这样做是合法的，而且很多网站都这样做。我解释说，是的，很多网站都会询问客户是否需要门票保护，客户必须选择是或否。但大多数网站不会自动添加，然后要求人们选择退出。我还解释说，我们是老顾客了，即使这种行为合法，也不是什么好主意。他的回复是，他会转达我的信息，但不会退钱。这简直就是个糟糕的生意，我非常失望，一家我光顾多年的店竟然会做出这种事。我几乎从不写差评，但这条评论却让我很受伤，我感觉自己想表达我的感受。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
