Miserable Customer Service--We weren't able to take our Horseback ride
Swan Mountain Outfitters - Glacier Division的点评
点评:We arrived at Glacier Park entrance gate about 25-30 minutes early for our ride, but due to road construction within the park followed by a bear sighting near the parking lot (which made the rangers keep people safely away from the parking area), we arrived at the Swan Mountain Outfitter corral 12-15 minutes late. The instructor was still saddling up horses for the group but they would not allow us to (a) join the current ride, (b) get a refund or (c) add monies to our fee and take a private ride. The manager kept saying there was nothing she could do. After a lot of complaining, she said they could give us a credit for another ride but all rides that day were fully booked and we were not going to be in Glacier Park the next day. We were extremely unhappy with the customer service and would never recommend this company to anyone.
翻译:我们提前约 25-30 分钟到达冰川公园入口大门,但由于公园内正在修路,随后停车场附近出现了熊的踪迹(这使得护林员让人们安全地远离停车场),我们到达 Swan Mountain Outfitter 畜栏时晚了 12-15 分钟。教练仍在为团体备马,但他们不允许我们(a)加入当前的骑行,(b)获得退款或(c)在我们的费用中添加资金并进行私人骑行。经理一直说她无能为力。经过一番抱怨后,她说他们可以为我们提供另一次骑行的积分,但那天所有的骑行都已订满,第二天我们不会去冰川公园。我们对客户服务非常不满意,永远不会向任何人推荐这家公司。