点评:My husband and I made reservations for a 2.5 hour trail ride in Glacier National Park. We came at the assigned time and started the ride. We rode 1/2 hour and came upon a tree across the trail. The guide could not figure out a way to go over or around or take a different route so we turned around and went back to the barn. The guide assure us we would get refunded the prorated amount for the 1.5 hours we did not ride.
The full price of the ride was $270 for 2 people. Several days later we were refunded $100. When I questioned why we were not refunded the promised amount (60% refund). They said a 1 hour ride cost $170 so they only refunded the difference.
They actually should have refunded the entire amount but they did not even refund the promised amount.
I was very disappointed by their lack of customer service. I do not recommend this outfit.
翻译:我和我丈夫预订了冰川国家公园 2.5 小时的越野骑行。我们按照指定时间到达并开始骑行。我们骑了 1/2 小时,来到小路对面的一棵树上。导游找不到绕过或绕过或采取不同路线的方法,所以我们掉头回到谷仓。导游向我们保证,如果我们没有骑行 1.5 小时,我们将按比例获得退款。
2 人的行程全价为 270 美元。几天后,我们收到了 100 美元的退款。当我质疑为什么我们没有退还承诺的金额(60% 退款)时。他们说 1 小时的车程需要 170 美元,所以他们只退还差价。
他们实际上应该退还全部金额,但他们甚至没有退还承诺的金额。
我对他们缺乏客户服务感到非常失望。我不推荐这套衣服。